Bookmarks for April 5th through April 10th

I find this stuff so that you don’t have to.

  • Social Media Security – "We have found a huge lack of accurate information around security issues and awareness of social media. This website aims to help educate users of social media of the threats, risks and privacy concerns that go with using them."
  • E-government is not a financial cure-all – "Whoever is in charge after 6 May, I expect the drive towards "smarter government" (or whatever catch phrase replaces it) to continue. There are simply no other tools in the box. But whoever is in charge will avidly wish someone had made a bolder start while the going was good."
  • Bant Diabetes Monitoring App for the iPhone and iPod Touch – Interesting iphone app for diabetes management, via @robertbrook
  • Two models of open innovation – "Based on our recent experience of working on open innovation projects, and also building upon a great paper by Kevin Boudreau and Karim Lakhani, we have concluded that there are two distinct ways of doing open innovation – creating competitive markets or collaborative communities"
  • Let government screw up – "I have the opportunity to speak to groups across government about the benefits, challenges and potential costs of social media. In the face of institutional anxiety, I’ve argued that social media is a positive environment that encourages experimentation. In fact, online users are willing to accept mis-steps and stumbles from government organizati0ns simply because it demonstrates initiative and ambition, if not expertise."
  • Project Spaces: A Format for Surfacing New Projects – home – "The event format I'm calling Project Spaces has emerged from working with various collaborators to facilitate events for communities actively engaged and committed to finding better ways to do things."
  • Can Open Office Escape From Under A Cloud? – "I do see a future for Open Office in the enterprise — one that’s closely tied to integration with collaboration, content management, and business processes and facilitated by the likes of Oracle and IBM."
  • A democratic view of social media behaviours – Interesting action research post from Catherine – plenty to chew on here.
  • Digital exclusion, porn and games – "I wonder if – as with mobile phones – there’s a certain, influential generation that see the technology as being more than just a technology. And instead, a marker for a whole way of life they just haven’t accepted yet."
  • Social media measurement – Great stuff from Stuart Bruce – debunking a few myths and some marketing BS.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for March 30th through April 5th

I find this stuff so that you don’t have to.

  • The Collapse of Complex Business Models « Clay Shirky – Awesome stuff from Shirky.
  •   Reflecting on my MSc research by Michele Ide-Smith – "By researching the attitudes and perceptions of authorities and citizens I hope to gain a better understanding of perceived barriers, threats and opportunities of using social media for community engagement"
  • Cinch – "Cinch is a free and easy way to create and share audio, text and photo updates using your phone or computer. Cinch enables you to capture and report on your experiences in a way that simple text just can't do. Using a simple interface, you can make and broadcast your content creations through Facebook, Twitter, and more."
  • The State of the Internet Operating System – O’Reilly Radar – "Ask yourself for a moment, what is the operating system of a Google or Bing search? What is the operating system of a mobile phone call? What is the operating system of maps and directions on your phone? What is the operating system of a tweet?"
  • Penval’s Digital Inclusion Manifesto – Well done Paul Nash. This is what the digital inclusion debate needs – proper, thought through ideas. Genuinely constructive contributions. Not just people bleating about the problems.
  • tecosystems » Forking, The Future of Open Source, and Github – Is the future of open source going to be based on communities such as Apache and Eclipse or will it be based on companies that sell open source? Neither.
  • Dr Dennis Kimbro & his views on recruitment – Really interesting and thought provoking piece on talent management, and attitudes to it, in local government.
  • In quest of simplicty – "We expect IT to be complex and costly, but the lesson of the past 5 years in IT – where we’ve seen the consumerization of enterprise IT (“enterprise” is often a coy way of saying “this has to be complex and expensive – no questions!”) – is that IT can be both simple and cheap."
  • Law and social media – dull but important – "Social media throws up issues of privacy and identity which are far more complex when you have a complete record of someone’s time online and a also a need to balance the personal with the professional roles of an individual. "
  • Powerful petitions with real teeth set to bite – "Local people can now demand their councils take action on underperforming schools and hospitals, drink disorder, anti-social behaviour and other concerns under new rules giving real power to local petitions, announced Communities Secretary John Denham today."

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for March 16th through March 18th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for March 13th through March 15th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

The myth of engaging with everyone

When I talk to people about the possibilities of engaging with people online, using social technology, I often get questioned about the numbers issue. Stuff like:

  • How many people in our area actually use Twitter?
  • What about people who don’t have web access?
  • What do we do about people who don’t like using the internet to communicate?

…and so on.

It’s night on impossible to give the people who ask these questions the answers that they want. Really, they’re asking the wrong questions.

That’s because they are assuming that what they are doing now already covers all the bases. The fact is, that it doesn’t.

  • Meetings usually exclude anyone with a job, because even when they are in the evening, most people are too knackered to attend or have other stuff to do
  • Printed media usually goes straight into the recycling bin
  • Few people pay attention to the Council stuff in the local paper

The first thing to be clear on is that no one engagement method will reach, or suit, everyone.

The second thing to be clear on, is that you don’t necessarily want to reach everyone, anyway.

The latter point is true of the people within organisations as much as it is people outside. A small percentage of employees couldn’t give a toss about their jobs and are generally quite bad at them. The majority are perfectly competent but aren’t so into their work that they are constantly thinking of ways that things could be done better. Then there are the small number left, the committed, enthusiastic and innovative folk who care about what they do and will put effort into improving things.

My argument would always be to focus on the small number of active, enthusiastic people first.

Likewise, when engaging with citizens, most won’t be too fussed about knowing how their council does things in too much detail, for example. They might like to know that it is being done reasonably well, and cost effectively, but in terms of getting too involved, they’d rather not. But there will be a smaller group of people, those with some social capital to burn up, who want to get involved, who actively think about making things better, and who’ll give up their time to help.

Those are the people you should go after. Don’t waste time convincing people who aren’t and never will be interested to do something they don’t want to do. It’ll make everyone, including them and you, unhappy.

So when people ask about whether 100% of the people in your organisation, or who live in the area, will be involved with a digital engagement project just be honest and say no. But add that you’ll probably get more interest than through current methods, and that they’ll be different people, and people who care.

Event reporting toolkit

David has written about covering events again as part of his investigation of the role of the social reporter. He writes:

So on the one hand it is more difficult to charge for the logistics, and on the other hand it is less easy to keep the content within the event. You have to work harder to provide value. That can be done – but it means organisers will have to be skilled on two fronts. They’ll have to be really good at the physical organising and also the briefing of speakers, facilitation, documentation and other content – not always the case. And in future they’ll have to blend online and offline activities. When this is done well – as I think it was for 2gether08, and will be this year – then it’s worth the price.

I’m doing some work with David at the moment, plotting and planning how best to squeeze online coverage in; not to mention some other similar work which I’ll hopefully be blogging about soon.

The tools that are available to use are legion, and not a lot of them cost very much money. In this post, I’ll go over some of them and what their uses are. It would certainly be good to hear from others what they find useful.

1. WordPress

A self-hosted WordPress blog is probably the one constant for me. Better to be self hosted than on because you need the flexibility of being able to add your own plugins, or edit the theme, to match exactly what you want. I used WordPress in this way at Cisco08, IDeA Performance and the Social Media Exchange. You’ll notice that there isn’t much that’s bloggy about those sites – it’s key to draw content in from others.

Another advantage of using WordPress is that others can have blogging account and can give it a go – great if you want the delegates at the event to get involved.

2. Twitter

Twitter happens at conference now, whether those in charge approve or not. A fantastic way of arranging an instant back channel of discussion, it’s also fabulous to connect people in attendance with others. It’s important to get a common tag agreed in advance or as early in the event as possible to stop the conversation getting fragmented. Hashtags used to be important, but with the advent of Twitter Search, less so.

3. Ning

Each time I start to use Ning, I like it a little more. At events, Ning can be used to kick start some connections and conversations before they even start – a great way to begin an event by hitting the ground running. Ning is also brilliant at getting content online – people can blog, use forums, upload photos and videos (the latter two by mobile phone, too!) and import content from elsewhere.

A Ning site can therefore become a clearing house of content, from which you can pick and choose the best stuff to go on your main blog, for example.

4. Some kind of aggregator

It’s still nice to have a dashboard of what’s being said online. I’ve used Pageflakes a lot, others Netvibes; but both of those services have not been without their issues of late. For sheer laziness I would now recommend Addictomatic, which just automatically puts your dashboard together for you.

5. Streaming video

This isn’t something I tend to get involved with, but streaming video live from events is pretty cool, and can be made really easy using tools like Ustream and Mogulus. FutureGov used Ustream to great effect at their recent event including the use of live commenting on the action.

Don’t forget social reporters and/or delegates can use their phones with Qik or Bambuser to stream their own stuff live as well.

6. Other video and photos

Other video might be taken by recording vox-pops on a Flip, or using a service like the wonderful VideoBoo on a Macbook. The three services I tend to use are YouTube, Vimeo, and YouTube has the bigger community and better recognition. Vimeo has the best quality pictures and the nicest interface. Blip is good for longer video. I don’t think any one service can really be described as better than the other right now.

Is there anywhere other than Flickr to put photos?!

7. Live blogging

To be honest, I tend to find that blogging using WordPress is fine, and just publishing the post at the end of a session works well. I’ve never used anything like Coveritlive – can anyone comment on its effectiveness?

8. Huddle

Just to get everything organised in the first place, Huddle is invaluable. I’ve never been a big Basecamp fan, largely because of its awkward interface and odd use of language, but Huddle is pretty much perfect for me.

What have I missed? It would be good to hear from others what they like to use.

Andrew O’Hagan

The Atlantic OceanI’m reading the marvellous The Atlantic Ocean by Andrew O’Hagan at the moment. It’s a collection of essays, mostly taken from The London Review of Books and is a wonderful eclectic collection of writing. Take this little gem, for example, from the opening lines of a piece about celebrity memoirs:

If you want to be a somebody nowadays, you’d better start by getting in touch with your inner nobody, because nobody likes a somebody who can’t prove they’ve been nobody all along.

Thoroughly recommended.

It’s stuff like this that proves, I think, that print has a future. Longer essays like these, don’t really work on the web. It’s hard to concentrate on the screen for too long, and often these pieces need mulling over, book or paper in hand, curled up on the sofa.