What makes for a decent Council website?

After the kerfuffle over the Birmingham City Council website, as expertly documented by Paul Canning, there has been a considerable amount of discussion about what a Council website should look like, and what it should actually do.

This isn’t just an academic debate, as some local authorities have been making some really innovative steps in redesigning their sites, such as the search dominated Westminster and Lancashire sites – which I quite like; and the personalised Redbridge and Nottingham sites – which I am less keen on.

There are, it seems to me, three main groups which have a view on council websites, in particular order: citizens in the area who use the site, internal staff, and the wider world of interested folk (I hesitate to say ‘experts’).

So I wondered how the third group might go about putting a wishlist together of features that a Council website really ought to have, and perhaps of deciding which are the most important. These could then be documented somewhere so that Councils have a free point of reference of some good quality advice on where they should go with their website.

So I have set up a page on IdeaScale, which is a bit like UserVoice only it has a few more collaborative features. You can find it at:


It is straightforward enough to submit an idea and then vote on it and others, you can comment on ideas and even edit them collaboratively, using wiki like features.

So do come and join in, leave your ideas and let people know what you make of theirs, and let’s build a really useful wishlist for what makes for a decent Council website.