dclg

Scaling up public sector innovation

A few months ago I was interviewed by some very nice civil servants from BIS and CLG about how central government could help support and scale innovation in local public services.

I can’t remember much of what I said, but I’m guessing that ‘get out of the way’ probably featured several times. Oh, and ‘don’t impose models, tools or platforms from above’ as well.

Anyhow, the team have reported their findings, which focus on four main areas for action:

  1. Create the conditions that maximize the capacity for innovative ideas to scale across the public sector;
  2. Ensure that the public sector have the organisational culture, leadership, and people conducive to supporting the scaling up of innovative ideas;
  3. Establish networks that facilitate the dissemination of innovative ideas that could be scaled, supporting the spread of knowledge; and
  4. Use appraisal and evaluation of innovative ideas to provide the business case for scaling, to ensure the right ideas are implemented and driven forward.

You can download an executive summary of the report (PDF) or the whole thing (also PDF).

It’s worth a read.

Bookmarks for December 12th through December 30th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Communities & Local Government engaging with bloggers

The Department for Communities & Local Government did some great work in engaging people with the Empowerment White Paper entitled Communities in Control. Some of the activity included a blog, forum, Twitter feed, online video and photos hosted on Flickr. What was originally going to be a very short term programme has been extended, which is also great news.

One of the aspects of the white paper that I, and others, found particularly interesting was that around Digital Mentors, people working in deprived communities to help give them a voice by providing them with the skills and tools to tell their stories using online means. Quite a few posts and comments were written, showing the appetite amongst the social web community for this kind of role.

Well, it seems like things are moving on and developing within the department, and what is really exciting is that those working on the Digital Mentor idea are starting to engage with the bloggers. I’m particularly chuffed that Georgia Klein chose my blog to leave this comment on:

Thanks for the blogging about Digital Mentors. I’m at CLG tasked with consulting informally with stakeholders to help me shape the document to go out to tender so that pilots can start April 09. I’d be really keen to recieve your wish list / views on what you think a mentor should look like based on your experiences and how one builds sustainability into these models. I’ll be watching out for your comments here but you can also contact me at [email removed to reduce spamming a little bit, you can find it on the original comment]. Be warned, the timetable for this initial consultation round is tight – mid-Oct (there may be more opportunities through the formal procurement process).

Quite a few readers of this blog have already commented, so do please add your views on the subject – as the department is listening!

This is a great example, though, of government finding where the conversations are happening and getting involved with them, making the most of the enthusiastic amateurs who are generating ideas and solutions online for no reason other than that they are interested. Let’s hope we see more of it in the future!

Consultation Update

Last week, two different consultation exercises were launched by two Whitehall departments, each tackling the issue of how to engage people through the web slightly differently. Firstly, there was DCLG with their blog/twitter/forum combo; second was DIUS, with their funky little CommentPress number. Which is faring better, I wonder?

So far, Hazel Blears’ blog on the DCLG site has seen four posts, one of which included a bit of video, which was nice. The first post has seen the most number of comments, with 14. The subsequent posts have had a comment each, and the latest one none so far. The forum has seen seven replies. On the plus side, though, the Twitter feed has 83 followers, most of whom have been followed in return. This is a useful number and I would hope that the Twitter experiment, if nothing else, continues after the initial 7 days.

What could be done to increase the levels of participation on the blog, though? Here’s a couple of ideas:

  1. Find out who is writing online about the White Paper – Simon Berry’s Pageflake will do well, otherwise, just try Google.
  2. Respond to what people are saying on their blogs by leaving a comment, or
  3. Write a post responding to what people are saying on the Empowerment blog, linking and quoting each post

This would open people’s eyes up to how this type of online consultation and collaboration could work, reassuring the bloggers that they are being listened to and allowing people to join in conversations started elsewhere.

One disappointing thing is that so far, no-one from the department has responded to any of the blog comments, nor the forum entries. But while several people have been pretty scathing about this short term experiment in online, I still hope that it can succeed as a way of bringing in the views of those who might never normally be involved in this sort of consultation.

Over on the DIUS site, there has been a little more activity, and even better, some of it has come from policy officials. In total, 115 comments have been left on the site, with regular responses from one David Rawlings, who a quick Google reveals is Head of Innovation policy at the department. Great stuff.

The DIUS site will be running until the middle of September, so if it continues at this rate, the Innovation team could have a hell of a lot of stuff to wade through. That’s a good thing though, right?

Blears blogging

In what must be the most exciting day in the Department for Communities and Local Government ever, which has seen the start of a Twitter feed and the publication of a major white paper, the latest news is that Hazel Blears is now blogging!

I want to hear everyone’s views, from local citizens to local authorities. As a citizen – I’m keen to know what would make you get more involved in your local community? What are the barriers or challenges you face? What could we, or our colleagues in local government, do to make it easier?

For local authorities or organisations hoping to increase public participation – please tell us about your successes and challenges and what we can do together to get people more involved.

All the important bloggy stuff is there – RSS feeds and comments on posts, which is great. It seems to be a fairly short lived affair – only running for a week until 18th July – and I am not sure if that will be true of the twitter feed too, it seems likely. Still, if it’s useful I guess it will be possible that it will return again in the future.

It seems to be running on Community Server, which CLG use for their forums too, which itself runs on Microsoft .NET technology rather than the open source based approach that the recent developments at Number 10 have gone for. I’ve used Community Server myself quite a bit in my work at the Information Authority, and while it isn’t quite as flexible or intuitive as WordPress on the blogging front, it more than does the job.

So, welcome to the blogosphere, Hazel. I hope you enjoy your stay.

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