Five for Friday (11/8/17)

I took a week off doing this last week – the shame! – so apologies for that*. A good crop this time round though. Enjoy!

  • Tom Steinberg asks Why even bother with a user centred, digital government? and it’s a very interesting question. We spend a lot of time wondering what such a thing might look like, but without understanding why you’re doing it life can  get very tricky. Tom’s answer is based around achieving compassion, fairness, the value of government itself, respect and transparency. Matt Jukes has posted his response to the question as well, in typically thoughtful style, adding empowerment to the list.
  • An update on Government as a Platform (GaaP) progress at GDS gives a chance to discuss some of this stuff, including the opening up of the Notify service to local government, and the additonal capability for Notify to allow for inbound text messaging and the sending out of postal letters. Now, I wrote about GaaP a little while ago, and having just reread it, I’m not entirely happy about it (bit too tech-focused). The general issue I have with this area of work is that it seems to have leapt straight into the tech capabilities part, without thinking through the platform operating model bit first. The more specific issue with the way this is being done is in the re-writing of what are pretty common, commodity components. These things already exist! Why does local government need another way to send people emails, text messages or (FFS!) letters? Surely it would have been quicker, easier and cheaper to curate a suite of existing, well supported, easily configurable and interoperable components that could be used lego block style to build out services? Maybe there’s something here I’m just not getting.
  • ‘Digital Transformation’ Is a Misnomer – is a great articulation about the problems of language and how they impede progress. I’ve a post in the process of percolation on this topic at the moment, however it’s worth saying that people’s understanding of terms is based as much on their own experience as it is commonly accepted definitions. In other words (ha!) no single expression is ever going to work as a shorthand that everybody gets first time. This whole thing is made harder by the efforts of vendor marketing departments who like to badge whatever they do with whatever the fashionable term is at the time. My approach is to choose the right language for your organisation and stick with it, and rather than focus on specific definitions, work on using them as symbols to represent the thing you’re trying to get across. Otherwise you are doomed to never get past the first slide of the deck you’re writing for that important meeting.
  • If I could tell you 3 things – notes from a brief career in the public service – really nice reflective piece from Leisa Reichelt. All three of her things come from being user focused in one’s work, which is telling. It’s very easy to talk the talk on user needs but actually doing it is hard and requires constant vigiliance.
  • GDS Isn’t Working – Part 5 (No Vision, No Ambition) – an excoriating post from Alan Mather, continuing his series analysing government transformation efforts of the last few years. It’s not perfect – I can’t help but get the feeling that Alan needs to let the Gateway go… – but it’s a great challenge to not just the current central government strategy but also for anybody working on this stuff in their own organisations.

As always, these have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

* although nobody complained…

Five for Friday (28/7/17)

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While you wonder where on earth the sun has gone (and I don't mean from the accurate depiction of the solar system above) here are some interesting things to read.

  • There are many tech roles going at Guildford Borough Council – take a look and best of luck if you go for one. If you're on the lookout for a job, don't forget Jukesie's email list.
  • Eleven exercises for more efficient, productive, and creative meetings – a few years ago my son asked me what I did at work. I wittered on a bit about digital, strategy and running a service; but he interrupted me and asked what I actually physically did. I had to answer that I read and wrote emails, and that I went to meetings. The second thing would be much improved if I started making use of some of the ideas in this article.
  • Businesses are using 'digital transformation' purely for marketing purposes, says Co-Op CDO Mike Bracken – there's a nice summary in here on why transformation isn't about merely digitising existing processes but taking a harder look at operating models and culture. Bracken identifies three barriers – first that changing culture is really hard, second that leadership views digital just as better IT, and third (as it says in the headline) that some organisations just use the D word for meaningless marketing.
  • GDS wants IT suppliers to use its GaaP products – but won’t offer service guarantees – interesting take on the Governmant as a Platform programme at GDS and hints at some of the difficulties involved in creating new capabilities rather than consuming them from the market. Supporting products is really hard, particularly in the 'enterprise' environment where expectations are high.
  • The GDS Academy is here – a more positive GDS story. The DWP digital academy has been given a makeover and now is the GDS Academy. Having a consistent way of delivering good quality learning to folk on the important bits of what digital is all about is one of the missing pieces of the jigsaw for many organisations and this is one of the few attempts to get it done at scale.

As always, these have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

Five for Friday (21/7/2017)

The end of the week and time to do some more linkery. Hope you enjoy them, and don’t forget to pass them along to anybody who might benefit.

  • Digital Delivery Manager – my old team at Adur & Worthing are recruiting for a delivery manger to whip the programme into shape there. A great opportunity to work on stuff at the cutting edge of local gov tech.
  • Things of the internet – a lovely post by Ben Holliday on what it means to ‘be’ digital rather than just ‘do’ digital. One bit stuck out for me: “In my 4 years in government the biggest challenge has been moving beyond the digitisation of existing analogue services.” Yup.
  • Writing ‘the missing chapter’ on local digital services for UK digital policyTheo Blackwell, Cabinet Member for Finance, Technology and Growth at Camden Council, writes persuasively about the challenges local government faces in terms of exploting the opportunity of digital thinking. His identification of a collaboration deficit is interesting – although my experience is that more often than not, councils collaborating slows things down and makes them worse. Doesn’t mean it can’t be done better – but there are deep cultural and structural reasons why it hasn’t yet. While you’re here, check out Matt Jukesthoughts on the local gov tech world.
  • The what not the how of Service Design – strikes me that there’s am emerging three way split for doing digital properly in an organisation: the corporate strategy operating models bit, the technology bit, and the service design bit. Actually describing what service design is tends to be pretty hard, and this post from Sarah Drummond is one that I will be pointing people towards in the future. Another articulation of the difference of ‘doing’ something compared to ‘being’ something, it emphasises the need for focus on the outcome for the service user, rather than on processes, tools and techniques (which it is very easy to get obsessed with).
  • Here’s a video of Catherine Howe talking about a model for digital maturity that she’s been working on at Capita. It’s a useful framework for thinking about where your organisation is at on this stuff – and it’s short, which means you might get one of the big cheeses to watch it all the way through.

As always, these have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

Five for Friday (14/7/2017)

Another Friday, another fistful of linkitude.

  1. Digital Workplace Leader – a fun looking job going at Thanet District Council. “The digital workplace leader will be an experienced professional who leads the effort to create a work environment that exploits digital trends and encourages digital dexterity through the adroit use of technology. The goal is to improve employee agility and engagement so that Thanet District Council can profit from changing business models and improved workforce effectiveness in order to achieve its organisational goals.” If you get it, good luck in getting all that done in the year the job lasts for (!).
  2. ‘I don’t know how to use a computer!’: the stories of our most dangerous public servants – this story from Leah Lockhart got a lot of Twitter attention and rightly so. Hard not to laugh at this stuff at times, but of course it is in fact a complete disgrace. Wearing your ignorance as a badge of honour is never cool.
  3. Publishers and the pursuit of the past – there’s nowt so tedious than the future of journalism discussion, but Ben Thompson at least brings in some strategic thinking about business models and incentives that’s worth digging into.
  4. A networked organisation – Cassie Robinson is on fire at the moment – I feel like she should be given her own slot here every week. Here she articulates what it means to be a networked organisation  – and how that differs from the activity ‘networking’.
  5. Building a digital culture in DWP – another nice list of things that digital cultures look and feel like, this time by Jon Osborn. I do like “less process, more progress” and might start saying it on regular occasions, irregardless of context.

As always, these have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

Five for Friday (7/7/17)

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It’s another Friday, so here are five links (and associated background reading!) that I have found interesting in the last week.

Before we dig into that, a personal note. I’m shortly to leave my current employer, and whilst my next major gig is almsot confirmed, I am going to have a day or so free from the middle of August onwards to do interesting things (preferably paid). If you’ve a tempory, short term Dave-shaped hole to fill, please do get in touch.

  1. Interesting series of posts by Alan Mather on progress on digital government, focusing on the hits and misses at GDS. It will be worth keeping an eye out for future updates.

    Funnily, Richard Pope has also just finished publishing some retrospective thoughts on GDS. Is anybody getting the sense of an ending? It might be immanent, rather than imminent.

  2. Why we made our platform product open-source – some useful thoughts here from Comic Relief on open sourcing the code they have used to create Drupal based campaign websites. The post outlines some of the issues involved and is well worth a read. There has been a long running (GDS related) discussion about the difference between open source and coding in the open (is just chucking source code online for others to use ‘open source’?) and whilst working in the open in whatever way is generally a good thing, nonetheless code is only useful when you have coders who can do stuff with it, so isn’t always a panacea.
  3. Matt Jukes is assessing whether there is interest in an event “about blogging. newsletters etc and why they are good for organisations and individuals”. Sounds good to me. More background on why he wants to do it here.
  4. Tech beyond the market and the state? – really interesting ruminations on ‘civic tech’ from Cassie Robinson, with some nice definitions – including a focus on ‘community tech’: “Where people on their own choose to work together towards a common goal.” Looks like this will be an enquiry well worth following.
  5. Why large technology programmes fail and what to do instead – of all the things I’ve been responsble for in recent times as a manager of technology teams, getting to grips with the programme of work has been one of the trickiest and I don’t think I’m yet to actually get it licked. However, following some of this advice from Dave Rogers would be a damn good start.

As always, these have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

Five for Friday (30/6/17)

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Quite a mixture of stuff this week – plenty to dig into over the weekend.

  1. Interesting job at GDS, promoting the use of gov.uk Verify in local government. You have until the end of Sunday 2nd July to apply – so better get cracking if you fancy it. If you’re on the lookout for a digital-ish job, then I’d thoroughly recommend Matt Jukes’ weekly listing.
  2. Startup SaaS Stack – this is a nice way of looking at the small number of software as a service tools that a new organisation might need to have. Not just relevant to startups but any organisations – certainly community, voluntary and charity groups could look at this and get a cutting edge tech stack in place in minutes and almost no cash. It also is an effective introduction to thinking about capabilities rather than systems in planning what technology you need.
  3. User-centred digital strategy – a really nice set of slides from Sophie Dennis that explains why strategy is helpful and what good and bad strategy looks like. While you’re there, why not check out her other deck on ‘Adventures in policy land’ which looks at service design in government, and is equally excellent (both via Strategic Reading).
  4. Paul Maltby followed up the crowd sourced reading list that I shared last week with three posts on how digital teams and policy teams can work better together, titled ‘A short guide to policy for government digital professionals‘, ‘What digital and policy can learn from each other‘ and ‘Prototyping a One Team Government manifesto‘. All are worth reading and mulling over.
  5. Who is responsible for effective, efficient and secure digital government? – watch the video of a wide ranging discussion of the progress made in digitising government. There’s more on the Institute for Government’s work in this area in this blog post, including a link to their report on the topic. I think it’s pretty clear to most people that the wave of enthusiasm for the work of the GDS in particular seems to be waning, not least following the departure of a number of leaders from that team, but also as they start to get stuck into some of the more intractable problems around culture and the back office IT stack. I’d argue that what is needed is not so much management, or even leadership (whatever the hell that is) but authority – someone or some people with the mandate to make change happen and the ability to force it through when bureaucratic (on the government side) and kleptocratic (on the vendor side) intertia starts kicking in.

These have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

Five for Friday (23/6/17)

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At some point I will post something other than links to this blog. But for now, this is it. Five more for you to enjoy this week:

  1. Standard Ebooks – There are lots of free and public domain ebooks about – try looking at Project Gutenberg for example. The problem is that they aren’t always of great quality – because they are often scanned in and OCRd, there are mistakes and janky formatting, amongst other issues. Standard Ebooks is taking these base metals and turning them into gold by checking them, cleaning them up and packaging them nicely – and they’re still free. What’s not to like?
  2. Strategic Reading – just in case five links a week aren’t enough for you, Stefan Czerniawski has started a new thing in the form of a link blog – lots of links to articles with a bit of commentary. Consumable on the website, via RSS or email and highly recommended.
  3. Amazon’s New Customer – I linked last week to rumours that Amazon might be interested in buying Slack. Not sure whether that was just a red herring or not, because it turned out that the big acquisition that Amazon made was Whole Foods, a chain of grocery stores in the US. This analysis by Ben Thompson of what is – on the face of it – an incomprehensible deal for an e-commerce company (clue: Amazon is not an e-commerce company) is excellent and very insightful when it comes to Amazon’s operating model and long term strategy.
  4. Background reading list for government policy people interested in digital – a useful collection of bits and pieces to read to get a good primer in what ‘digital’ means in the context of government services, curated by Paul Maltby. Am tempted to pull a list of my own together at some point.
  5. A great interview by John Markoff with various folk involved in the creation of the iPhone. Incidentally, Markoff’s book What the Doormouse Said would definitely be on any reading list I produce – it’s a fantastic and entertaining history of the birth of the personal computer.

These have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

Five for Friday (16/6/17)

Another week in which technology seems the least important thing in the world. Still, I’ve got nothing else to give, so here goes.

  1. Join the DH digital communities and channels team – two great jobs going on a great team at the Department of Health.
  2. Slack is raising another $500 million — and has attracted interest from a range of big buyers like Amazon – Slack is a really interesting tool. I swing wildly from thinking it’s not really that signficiant to considering it the harbinger of a new way of doing technology within organisations. As ever the truth is somewhere in the middle. The idea of Amazon buying it does not make a huge amount of sense to me. Amazon have inroads into big enterprise IT through their web services division of course, leading the way in the infrastructure as a service bit of cloud. They don’t have much (any?) of a footprint in software as a service – tools that actual users actually use. Do they want to get into that space? I’ve no idea but surely Google would be a better fit for Slack, and it would help out with the moribund and confusing state of the G Suite’s communications tools (Hangouts seems to have stagnated for years now).
  3. Survey points to digital skills gap in civil service and Public sector struggling with cloud due to skills shortage – to both of which my response is “yes, and?”. Seems to me that we see a lot of reporting of the problem with digital skills/confidence/mindset but very few examples or ideas around how to tackle it. If you’ve ideas to share, then please do so in the Digital Skills in the Workplace group on LinkedIn.
  4. History by lawsuit: After Gawker’s demise, the “inventor of e-mail” targets Techdirt – fascinating mixture of computer history combined with out and out oddness. The man who wrote a program called EMAIL claims this means he invested the generic tool e-mail.
  5. Minimum Viable Architecture – good enough is good enough in an enterprise – nice bit of myth-busting around the supposedly special requirements of IT in a larger organisation. The word ‘enterprise’ is used to justify all sorts of crap: higher prices, costly maintenance agreements, hard to use and complicated tools. The fact is that the only difference is one of time – bigger organisations have existed longer than most small ones and thus have built up baggage around infrastructure and process. Achieving change in such organisations means trying to reduce that cruft… as James notes in his post “If enterprises are going to drive a successful digital transformation, and develop a culture that supports agile development and devops, then they need less architecture, not more of it.”

 

These have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

Five for Friday (9/6/17)

Not sure anything in tech world can match politics right now for interestingness, but here goes…

  1. Tandridge Council are recruiting a Technology Implementation Manager. Details here.
  2. What a digital organisation looks like – smart stuff from Janet Hughes. Answer = responsive, open and efficient.
  3. We need a Minister for Digital Government – according to Dan Thornton at the Institute for Government. Quite a bit of commentary has been around the limitation of the word ‘digital’ – though that’s largely semantics – and I would argue that even if you (wrongly) take digital to mean just tech, there’s still enough that needs fixing to make it worthwhile.
  4. “Which third are you?” – asks James Governor from Redmonk. The thirds being change agents, persuadables or heel diggers. All about your attitude to change. Every organisation has every type, and you need them all onside – or at least enough of them – to make stuff happen.
  5. Coté shares some slides from a workshop he ran in the States on how Government can go cloud native. Also see this post for further ruminations.

These have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

Five for Friday (2/6/17)

Here’s five dollops of interestingness I’ve spotted this week:

  1. There’s a few interesting digital (and non-digital, for that matter) jobs going at London City Hall.
  2. Digital Transformation: Why Tech Alone Won’t Cut It – a useful reminder that digital and transformation are not necessarily technical terms. Human behaviour and culture are key.
  3. Where terrorists go to chat – thoughtful stuff from Hadley Beeman on security, encryption and the role of government
  4. Not even wrong – ways to dismiss technology – nice long read on technology adoption and why predictions around what will be the next big thing are often (not even) wrong
  5. Lessons from piloting the London Office of Data Analytics – Eddie Copeland talks about data issues at scale:

These have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.