Lovely bit of LocalGov blogging: Nature’s Genius: Service Innovation through Biomimicry.
This is a great story, about the wonder that was Yahoo Pipes, beautifully told… and now I am really interested in Retool, so I guess it did its job (tech marketers, take note)!
We kicked off with an open call to join an online workshop, and had over 120 participants attend from dozens of government organisations. This helped us to understand the diversity of ways in which the task list pattern was being used, from application forms to case management systems, as well as collecting research findings, and user needs that the pattern was helping with.
From the workshops a smaller group, comprising designers and researchers from across different government departments, was formed to work on iterating the actual design.
Collaborating in this way wasn’t always fast – the work had to be fitted in around everyone’s main roles – but a dedicated Slack channel and semi-regular calls helped to maintain momentum.