Category digital

The need for internal digital evangelism

If you’re going to make your organisation sit up and take notice when it comes to new, digital ways of doing things, you need to get out there and sell them. Pretend you’re a techie startup trying to sell your…

Communicating customer access

I’m at Channel Shift Camp in Birmingham today, organised by my good friend Nick Hill. It’s an opportunity for people involved in customer services in the public sector to talk about ways of delivering services using new channels, such as…

Use what you already have

When planning a new project or activity, it’s easy to decide to get something new. For instance, you might see it as the perfect opportunity to buy a cool web service to help you deliver this piece of work. Or…