Software

📅 Daily Note: June 5, 2025

Really helpful stuff from Jason Kitcat at the Department for Business and Trade on matrix working.

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My general take these days is that the local gov software market isn’t necessarily broken – it’s probably doing what it is supposed to do, i.e. behaving like a market. The issues are symptoms of wider problems, largely lack of capability and capacity on the buy side.

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Ben Unsworth points out that I haven’t installed the free and open source Caffeine on my Mac. How foolish of me.

Have rectified that and will amend the post at some point to include it.

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Ben Holliday on ‘networked responsibility’:

Digital transformation has to be a people movement. And it has to be ‘of the internet’ in the way that it’s networked, open, and has the potential to self-sustain how ideas and solutions work in joined-up ways across systems and layers of government – networked responsibility is the role we all have as individual leaders in making this happen.

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💻 New Mac, new setup (June 2025)

I’ve recently moved into an office in the garden – a fancy shed, in other words. Doing so exposed a weakness in my tech setup, based as it was on a Mac Mini. When I returned to the house, I couldn’t access my computer!

Now, wellness gurus would probably be yelling “GOOD!” at me at this stage, but, y’know, sometimes I don’t want to have to go outside to do some work, and I fancy doing my email over a lazy breakfast, or I just want to check something in the evening. It was really annoying not being able to. So, I switched the Mini for a new Macbook Air.

I went for the 15″ one, as I don’t travel much these days, and the extra screen real estate is good for my eyes. I also maxed out the specs, so got the new M4 model with the 512GB SSD and 32GB RAM in the Midnight colour (a sort of light black, if that makes any sense at all). I don’t want to be having to replace this thing any time soon.

In terms of hardware to make it work in the office/shed, I went for:

  • Logitech MX Master 35 mouse – this mouse is brilliant. I find the Apple Magic Mouse cumbersome and heavy, the lack of buttons annoying, and the ability to use it as a trackpad replacement useless. This mouse is regularly recommended on various trustworthy websites, and I have to say I love it. It’s pretty light for a wireless mouse, very ergonomic, and has loads of programmable buttons which both don’t get in the way and are really useful.
  • Spigen Urban Fit Laptop Case – fairly standard hard case to protect the outside of the laptop. Has a pleasing texture, but isn’t sticker friendly, I don’t think. It has however proved to be very adhesive when it comes to animal hair.
  • Rain Design mTower Vertical Laptop Stand – went for a vertical stand, because I’m happy to keep the laptop shut when I am at my desk and plugged into the monitor. Fits the laptop nicely.
  • WAVLINK Thunderbolt 4 Docking Station – this was the thing I probably did the most research and agonising over. Some of these things are ridiculously expensive, but at the same time i didn’t want to go too cheap, and find myself overloading the thing. This has worked with no problems since I got it.
  • Apple Magic Keyboard with Touch ID and Numeric Keypad – i umm’d and ahh’d over the keyboard – was very tempted to go for something mechanical, but in the end stuck with the official Apple one, but went for the bigger size.

This is in addition to the Dell 27″ monitor and Logitech webcam I already owned. Some of this may seem a little pricey (although by no means the most expensive kit out there) but I have to say, using higher quality gear genuinely makes a difference to my productivity (honest).

Software wise, I’ll break this down into categories to make life easier! There’s a lot and quite of a few of these are utilities that start up on login – hence why I maxed out the RAM, I guess.

Setapp

Setapp is a neat subscription that gives you access to a mighty range of Mac apps for a single monthly price. You do have to make it work for you, but luckily some of these apps are properly best in class, and the others are good enough to replace first choices which otherwise would cost extra dosh.

  • Canary Mail – I have an email address that runs on Fastmail rather than Gmail, and I like to have a desktop client for it (I use Apple Mail for my iCloud account. I have too many email addresses!). Canary was available in Setapp, so I use it. It’s fine.
  • Ulysses – one of the better writing apps for longer documents out there. I tried using it for an ‘everything bucket’ for a while but that didn’t work out.
  • Commander One – a Finder replacement, with a lot more options but most importantly a twin pane display, which makes organising stuff much easier. I could live without it, but it’s included, so what the hell?
  • Bartender – when you run as many apps as I do, the menu bar at the top of the Mac desktop gets very cluttered. Bartender helps me keep it neat and tidy.
  • Rocket Typist – this allows me to create various little abbreviations that automatically expand into words or phrases. For example, I can type my telephone number with just 2 characters – and I don’t have to remember what it is! Text Expander is probably the number 1 app in this space, but Rocket Typist works fine for me.
  • Dato – the Mac shows the date in the menu bar, but it doesn’t do anything. Dato makes it clickable, so it shows what meetings I have coming up. Inessential but neat.
  • Paste – a clipboard manager. It remembers everything cut, copy, and paste, so I can go back and use them again. This is one of those tools that once you’ve used it, you wonder how you ever managed before.
  • Yoink – rarely used but helpful when needed. When dragging and dropping stuff (files, folders, text, photos etc) around the screen, Yoink lets you temporarily leave it in a dropzone on the desktop, then come back for it later
  • CleanShot X – makes taking screenshots a breeze, a significant improvement on the built in Mac method
  • Soulver – I used this purely as a sort of conversational calculator. I’m not great with figures, and so I can type calculations in words to get the response I am after – usually working out percentages!
  • Nitro PDF Pro – a PDF editing tool that saves me having to shell out for Acrobat Pro. It’s fine.
  • CleanMyMac – a handy set of tools to keep the Mac working as it should
  • Coherence X – can turn websites into desktop apps. I don’t use it much, other than for Google Tasks, which I use to log daily to dos, and having it lingering in a browser tab is not something I enjoy (this is very niche, I get it)
  • Mindnode Classic – a really easy to use mind mapping tool. Been using this for planning and organising thoughts for years
  • MarsEdit – my desktop blog editor of choice. Venerable but brilliant. I don’t use it quite as often as I used to, because of the micropost system now in place on this blog, but I still prefer using MarsEdit to blog when I can.
  • Gemini – not something I use all that often, but Gemini hunts out duplicate copies of files, and lets me tidy them up.
  • Permute – really good little app for converting all sorts of media files to different formats. Not a problem many people have, but when you do, it can be really annoying.
  • Sip – a really simple tool for picking colours from anywhere on the screen
  • TextSniper – pulls text out of images
  • Diagrams – makes a certain type of diagram very prettily. Doesn’t work for everything though.

Fair to say I get my money’s worth from Setapp.

Free as in speech and/or beer

There’s a bunch of things I use that don’t cost money – not all of them proper open source though.

  • NewNewsWire – an old school feed reader for people like me who need such things. It’s free and open source, and brilliant.
  • AltTab – I find the Mac version of the Alt-Tab shortcut annoying – it scrolls through open applications, not windows. This fixes that – and does a load of other stuff I haven’t really looked into.
  • Rectangle – makes resizing windows, tiling them just how you want them etc easy peasey.
  • iTerm – a general improvement on the basic Terminal app. To be honest, I install this out of habit more than anything. Likewise the first thing I do with it is install Homebrew – also for no good reason.
  • Alfred – again, an improvement on the built in Spotlight tool. Means I can do more from the keyboard.
  • BBEdit – when I need to edit some bog basic text, BBEdit is my go to, especially as it now had a free version.
  • Google Drive – Localise runs on Google WorkSpace, and I usually happily use the browser. Sometimes though moving files around on the desktop is easier.

Stuff I have bought

I do shell out for individual bits of software occasionally, although it is relatively rare. One of the things I love about the Mac though is the time and care taken by those developing apps for it – and that makes spending the money a little bit less painful than it would be otherwise.

  • Mimestream – I like having email in a native app rather than a browser tab, and Mimestream – despite the terrible name – seems to be the best at working with Google accounts.
  • DEVONthink 3 – my new everything bucket, and it’s working great for me. Having tried loads, I just decided to splash the cash and buy the behemoth. I use about 2.5% of its features, admittedly, but I like them. Main uses are storing PDFs and archives of webpages in a library, keeping notes from all my meetings in one place, and maintaining a work journal of what I am doing and who I am talking to.
  • Transmit – bit of an indulgence, but I find every other FTP client annoying, so am happy to shell out for Transmit’s ease of use.
  • Sketch – a recent addition. I had been using Figma’s free version on the web for my very basic needs, but was reaching the point where I would have to start paying, and so I went for the native desktop option instead. It feels solid, although as with much of the software I use, I barely scratch the surface of its capabilities.
  • Screen Studio – a new one for me, but this seems to be the top choice for screen recording – something I intend to do a lot more of in the near future.
  • OmniOutliner – I bought this on the App Store years ago, and so always download it, although it rarely gets used these days, unless I am really struggling to get my thoughts in order about something
  • Pixelmator Pro – been using this, and the non-pro version before it, for years. My image editing needs are very basic and Pixelmator just works
  • BetterMouse – way better than the standard Logitech software for customising my mouse. Well worth the £7 or however much it was!
  • Microsoft Office – grumble, grumble. A necessary evil.

Native apps for web services

Most of these are just Electron or similar wrappers around websites, that give an ersatz sense of the solidity one gets from a proper native app. Still, at least they don’t take up valuable tab space.

  • Trello – still one of the best ways to throw together a collaborative to do list / lightweight project plan
  • Slack – a customer uses it heavily, and i am a member of a couple of community focused groups
  • Miro – no idea whether Miro is the best app for the online workshopping thing, but it continues to serve my needs just fine
  • Whatsapp – seems to be the default comms method for an awful lot of people these days. Being able to type on a full size keyboard speeds things up, even if it doesn’t reduce the typos!
  • Zoom – still my preferred way of doing online meetings. Google Meet is quick and easy, but feels flakey still. Teams is a royal pain in the backside, although sadly it seems to now be the default for most of the people I talk to regularly.

So, quite a lot of stuff. It’s taken me an age to put this together, so hopefully there’s something useful in there for everyone. My question: have I missed anything?!

📅 Daily note for 3 September 2024

August was not the chilled out month I was hoping for! Took a week off for staycationing but otherwise was nose to the grindstone on really exciting work, but work nonetheless. Hoping to be able to poke my head up above the parapet more over the next few weeks! #

One of the things I have been working on is a rebrand of my consultancy business, SensibleTech. I’ve never been hugely keen on the name, and the current website is basically an embarrassment!

So, am rebranding it to Localise, emphasising my almost-total devotion to local public services, and with an awful lot of help from Steph⬈, I’ve been wrangling with WordPress to give a better account of what I actually do these days – embedding stuff like the digital quality model and my strategy framework into something vaguely coherent. Launching soon, but here’s a sneaky peak:

Localise preview.

Of course, I know that most people don’t care one jot about this – for the meantime Localise will remain very much Dave Briggs Incorporated – but I think this new brand gives me more of a chance to grow the business, should I choose to in the future. #

Working with a client last week, I ran a new exercise in a face to face workshop which I called Empathy and Efficiency.

It combines producing an empathy map⬈ for a person using a service with an ‘efficiency map’ which looks at things from the council’s perspective. Once both are complete, you are able to compare them and spot areas of alignment, and – perhaps more importantly – where the clashes are.

It is obviously incredibly important to consider user needs, and design around them. But it’s also vital that the organisation’s needs are also met – whether statutory, financial, or political. Otherwise, what’s the point?

I think it worked well, and at some point I’ll tweak it and share some templates, etc. #

Shape the market and buy better stuff⬈ by Catherine Howe – a proper digital leader if ever there was one:

I am constantly struck by how often we in local government are forced to buy poor technology. For all the brilliant digital work done over the last decade we as a sector seem remarkably content to put up with badly designed stuff that is built on legacy architecture which is badly translated to the cloud.

It’s simplistic (though tempting!) to blame client side skills gaps for our purchasing decisions and I think thats part of it. I think it’s also down to us not creating an internal appetite for better technology – once you give people an awareness that something better is possible then they will be more demanding.

It’s an important point, brilliantly made, and one I have been wrestling with over the summer a great deal. #

Daily note for 29 October 2023

LocalGovCamp was lovely last Wednesday but exhausting. I did very well not to drink much at all the night before which definitely helped. But… so many people to talk to, so much going on. I attended way more sessions than I have done previously and I think that was a good move. Sometimes the opportunity to sit (a bit more) quietly and listen is a way to recharge the social batteries. Anyway, it was great seeing people and as always the energy of the local gov crowd, despite all the challenges, is always an inspiration. Credit to Mr Hill for his organising skills, and the sponsors for their support.

Neilly Neil is blogging again, hurrah!

The next innovation igloo is about blogging, don’t forget.

“Full Stack Service Design is a model to help people break services down into the parts that make them and understand how all of these parts impact the user experience.”

Imaginary Problems Are the Root of Bad Software.

Abort Retry Fat is a brilliant newsletter about the history of various bits of IT. This one on Lotus, from 1–2–3 to Notes, is a belter.

How to run a daily stand-up – very useful from Alan Wright (as always).

Interesting links 11 March 2022

Things I’ve seen that are worth sharing.

The next ten-years of digital government – Scott Colfer

For what it’s worth, my instinct is that the NHS might be the place that leads (by doing) the settler phase over the next 10-years. Showing by doing. The work of the last 2-years during the pandemic, the recent restructuring, and some conversations with people leading this work all make it sound like they’re explicitly investing in the work of the settler phase. Looking closer to my old home, the Office of the Public Guardian is doing this at a smaller scale.

How to build a team and effect culture change – Lisa Trickey

In 2017, I was asked to ‘make digital happen’ at the council. Digital is such a broad agenda and needs to permeate everything we do and think about in the organisation. Although the ICT function in the council initiated ‘digital’, I didn’t want technology to be the focus of the change activity.

Two opportunities presented themselves in different service areas when we were about to experiment with service design. We engaged FutureGov, who worked alongside service leads, ICT business analysts, content designers and application support officers, exposing them to user-centred design and working in multi-disciplinary teams.

Why these Welsh weeknotes are so good – Giles Turnbull

I’m always looking out for good examples of teams working in the open, and this WRA team are doing everything right. If you want to write good weeknotes about a digital project, just do what this team are doing, and you’ll be doing a great a job.

From the Made Tech content factory:

There’s no substitute for experience: lessons from central government software delivery – Vincent Farah

The important thing to pass on from our experience is that change doesn’t happen overnight. Patience and conviction of cause will help solve one problem at a time. You need to forge alliances and earn trust that will help change to happen.

International Women’s Day: what would you change about the tech industry? – Laxmi Kerai

Today is International Women’s Day. So, we asked a few of the women working in technology at Made Tech to share insights about equality and working in the industry, including how they’d change the tech industry for the better. Here’s what they said…

Local government: from product, to platform, to service – Glenn Ocskó

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