A fairly quick thought this, but one than keeps occurring to me. It feels like a self evident truth that the technology an organisation uses should follow that organisation’s purpose, and not the other way around, but I wonder how often that is actually the case?
I’d argue that for many organisations, with legacy infrastructure and applications that have been in use for many years, technology is defining the way they run.
This is because the technology locks in ways of working, the design of a service, perhaps even the entire operating model of the organisation.
I’ve been involved in many projects in the past where radical redesign of services was scuppered because the technology wasn’t flexible enough to deliver the new vision.
So while it is vital to rethink how services are delivered and how the organisation works, sometimes you need to fix the technology first to enable that change to happen.