An online notebook
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An online notebook
Not come across LOTI’s service innovation cards before, but they are lovely and would be really interested to learn about how it plays out in a workshop setting. It reminds me somewhat of the good old days of the social…
Really nice in depth case study looking at how Milton Keynes City Council transformed their planning services, using Arcus Global’s tech: Legacy back-office systems are holding many planning departments back—slowing processes, frustrating staff, and limiting the ability to deliver efficient,…
Carl Haggerty – Introducing the Chrysalis Work: Working in a council right now can feel a lot like being inside a chrysalis. The old shape of things is still visible – job titles, structures, budgets, habits – but much of…
Gavin Beckett – Harnessing the changing landscape of local government to create internet era organisations: Effective responses to complex, long-standing social challenges need to be co-designed and co-produced with people and community organisations that grow from the ground up. Modern…
Richard Pope – Preventative healthcare: designing for the service loop: # – micropost 23148 Katherine Wastell – Every organisation has some madness: If everyone spots the problems but no one takes responsibility, things will only get worse. Accountability is the…
Find and reuse digital service elements is a website put together by some folk at the Ministry of Justice that signposts the user to examples of publicly available guidance and patterns for digital work. Am not entirely sure what I…
Nice, insightful set of principles around how Martin Wright writes his weeknotes: I write about what’s stuck with me when I sit down to write my weeknote. I don’t want to assume what’s important, or interesting enough to weeknote while…
Even if we adopt Tom Loosemore’s definition of digital – and we should – it’s still necessary to interpret it in the context of the service you are looking to digitise. I’ve worked out a really simple framework for thinking…
…a set of questions to help get to the why, as well as the what, of digital transformation. Original:
This was originally published as the lead article in my weekly email newsletter. If you’d like to get more of this sort of thing on a regular basis, sign up! I’m sure folk get bored of people like me banging on…
This was originally published as the lead article in my weekly email newsletter. If you’d like to get more of this sort of thing on a regular basis, sign up! Most of the stories about what organisations are doing on…
In a fairly complex world, everyone yearns for a simple solution. The one thing they should do to make things better. The single solution to all their problems. Digital transformation is no different, and many of the marketers working in…
There’s an increasing amount of talk in digital circles about low code. These are systems for building systems: ways of using simple drag and drop interfaces to build out workflows and databases to deliver business processes. Some low code platforms…
Digital – as a word – is broken. We have slapped it onto the front of two many old world applications in an attempt to normalise and ‘make safe’ new concepts that at this point saying something is digital is…
One thing that has been taking up quite a bit of my attention lately is how, in the real world, an organisation can do the kind or big picture, strategic transformation that’s almost certainly needed whilst making progress on what…
I was asked this morning for the two main blockers to progress in the various attempts at technology enabled change over the years, whether titled e-government or digital transformation. Here’s what I came up with – it would be interesting…
I was asked by my friends at AdviceCloud to write something for the TechUK blog about how small to medium sized enterprises (SMEs) can support public sector organisations in their efforts to transform. Technology is not the be-all and end-all…
Five for Friday took a little break for a month or so while I settled into my new job(s). If I’m honest, I am still not completely settled – it takes time getting used to a little portfolio having concentrated…
I took a week off doing this last week – the shame! – so apologies for that*. A good crop this time round though. Enjoy! Tom Steinberg asks Why even bother with a user centred, digital government? and it’s a…
While you wonder where on earth the sun has gone (and I don't mean from the accurate depiction of the solar system above) here are some interesting things to read. There are many tech roles going at Guildford Borough Council…