An online notebook
An online notebook
I really enjoyed this conversation with Sharon O’Dea about the digital workplace. She shares an absolute tonne of insight into how organisations have responded to remote working in lockdown, what impact that has had on the use of internal technology,…
The local digital declaration is three years old as I go to keyboard. I was privileged enough to be around at the time it was being put together, had some small input into it, and helped to promote it. I…
This Tuesday Nick and I ran the legends of low code panel session, and much fun was had, and great learning shared. I was joined by: Kev Rowe, Croydon Council Craig Barker, Cumbria County Council Clare Evans, Tewkesbury Borough Council…
Personas are a great place to start with user centred design, particularly if the whole practice is new to your organisation. This is because they can provide a quick and cheap way of ensuring your project puts the different types…
It’s taken a while to record the second CDO Chat video, but today I finally had the joy of an hour of Ben Unsworth‘s virtual company! Ben has done loads in digital government, including stints at the Home Office and…
Update 16/7/2021 – here’s a link to the recording of this session. On Tuesday 13 July, between 2pm and 3.30pm I will have the pleasure of chairing a panel session discussing the use of low code platforms in local government.…
Something that I have found helps an awful lot is having a simple way to match identified user needs with the technology capabilities needed to meet them. It helps in two main ways: by encouraging people to consider the user…
A few months ago, I recorded this chat with Kit Collingwood, from the Royal Borough of Greenwich, about her work at the council, the new digital strategy she authored, and how she and her team are tackling the many challenges…
The mechanics of making digital change happen in an organisation can be really complicated. What works in one place may well not stick in another. It all depends on strategy, structures, politics and personalities. One common approach is to have…
User stories are the strongest way you can capture requirements for your digital service and are another key component in taking a user centric approach to design. Rather than the old way of doing things, of producing a specification document…