Getting started with user research workshop recording

The workshop that Lizzie and I delivered went down pretty well, I think. You can find out for yourself by watching it back.

It’s a quick canter through different methods of undertaking user research, aimed at those new to the whole idea. I think user research is a super-important thing for digital teams to get involved with as quickly as possible, because it’s a cultural game changer. If you want to be more user-centric in your work, there’s no better way of doing it than actually speaking to, and understanding, your users.

As well as watching the video, you can:

  1. Download the slides
  2. Read the questions and answers that didn’t get looked at in the workshop
  3. Read the chat notes from the session
  4. Listen to the audio

Lizzie also has some fab stuff that will help you on your user-centred design journey:

Digital age operating models, with Eddie Copeland

One of the elements of the Loosemore definition of digital that doesn’t get as much coverage as the rest is the bit about business, or operating, models. That’s probably because it’s really hard.

So I loved having this chat with LOTI‘s Eddie Copeland about his 6 ideas for future operating models for local public services, which he wrote about a few years ago when he was at Nesta.

I think it is fair to say that this really is just the start of this conversation, but I really hope that folk can take inspiration from what Eddie shares in terms of thinking about how certain services could be completely transformed from the ground up.

As I explained in this post, it isn’t always going to be possible to be truly transformative, and sometimes less ambitious approaches are more suitable. But I think every council needs to have this kind of thinking in their lockers, ready to take the opportunities as they arise.

5 videos to help leaders understand digital

Following on from the workshop I ran with LGiU last week on digital for leaders (which went very well, thank you for asking), I shared a few bits with the delegates – further reading, if you will.

Part of that was a set of videos on YouTube that cover some of the important areas that folk in senior positions really need to understand, delivered by people with far greater expertise than me.

Here they are – try and get them in front of your senior leadership team, if you can, and book in a chat with them shortly afterwards to help them apply it to your organisational context!

1. Digital Government: Not Complicated, Just Hard – Tom Loosemore

2. Applying digital to everything – Janet Hughes

https://www.youtube.com/watch?v=wy8jgRLej0U

3. Situation Normal, Everything Must Change – Simon Wardley

4. Human-Centered Data Transformation – Kit Collingwood

5. Designing government services that meet user needs – Martin Jordan

Workshop recording: simple service discovery

Here’s the recording of the workshop I ran this morning which looked at using a simple template to find out more about the service we are looking to digital redesign.

We used the example of reporting fly tipping, as well as having a general chat towards the end about how best to engage with service managers when embarking on transformation work.

As well as watching the video, you can:

  1. Download the slides
  2. Find the template on Google Drive
  3. See our fly tipping example
  4. Read the chat notes from the session

If you have any topics you’d like to be covered in a future workshop, just let me know!

Chatbot research with Neil Lawrence

It was an absolute pleasure to talk with Neil Lawrence from Dorset Council about the research project he led, using Local Digital funding to find out what the user needs are that using a chatbot might meet. You can watch the video on YouTube.

It turns out that if you want to know whether a chatbot is a good idea or not, it’s not as simple as a yes or no. There are a number of factors to bear in mind, such as the complexity of a service, how transactional it is, and what the emotional state of the service user might be.

Add on top of that the fact is that you need to train the chatbots with the good content and provide access to back office data via APIs. Anyone thinking chatbots are a shortcut are very much under the wrong impression!

Check out the project’s website to download the various outputs, so you can benefit from this research too.

Chatbot research with Neil Lawrence

It was an absolute pleasure to talk with Neil Lawrence from Dorset Council about the research project he led, using Local Digital funding to find out what the user needs are that using a chatbot might meet. You can watch the video on YouTube.

It turns out that if you want to know whether a chatbot is a good idea or not, it’s not as simple as a yes or no. There are a number of factors to bear in mind, such as the complexity of a service, how transactional it is, and what the emotional state of the service user might be.

Add on top of that the fact is that you need to train the chatbots with the good content and provide access to back office data via APIs. Anyone thinking chatbots are a shortcut are very much under the wrong impression!

Check out the project’s website to download the various outputs, so you can benefit from this research too.

Workshop recording: matching user needs with technology capabilities

Here’s the recording of the workshop I ran earlier today on using a process and template to help match user needs to technology capabilities. We worked through the example of an intranet and there was lots of interesting discussions as everyone chipped in through the session.

🖥️ View and download the slides

📄 View and download the template

I think this way of running short, focused online sessions works pretty well, and I will definitely be doing more in the future!

Workshop recording: matching user needs with technology capabilities

Here’s the recording of the workshop I ran earlier today on using a process and template to help match user needs to technology capabilities. We worked through the example of an intranet and there was lots of interesting discussions as everyone chipped in through the session.

🖥️ View and download the slides

📄 View and download the template

I think this way of running short, focused online sessions works pretty well, and I will definitely be doing more in the future!