We first talked about updating the service standard around a year ago. Since then, we’ve talked to hundreds of people in central and local government.
It’s still a work in progress, but we think we’re getting close to a final draft which supports the government’s ambition to deliver joined up, end to end services that meet user needs. So we thought it would be useful to provide some details about the direction it’s going in.
Probably the most important aspect of the new tools announced today is that they are based on the Lightning Design System, and so form part of the entire landscape of tools used to build Salesforce CRM applications. In earlier generations of the Salesforce platform, people often came up against what insiders used to call a ‘declarative cliff’, where they would come up against one small element that couldn’t be done via point-and-click, and then the whole process would have to be coded from scratch. Because the new tools are part of a single platform, the objects and process flows they create can be fine-tuned in Lightning App Builder, or handed over to a developer for more in-depth coding as required.
Resource. If you stop and think about it, it’s a terrible way to speak about people. A resource is something you take and use. Applied to people, it carries dismissive and devaluing undertones.
Write, plan, collaborate, and get organized. Notion is all you need — in one tool.
…the world’s oldest blockchain predates Bitcoin by 13 years and it’s been hiding in plain sight, printed weekly in the classified section of one of the world’s most widely circulated newspapers: The New York Times.
…a set of questions to help get to the why, as well as the what, of digital transformation.
…the approach taken to build and deliver digital products needs to evolve to take advantage of modern software development methods including agile iterative development, human centered design, and continuous delivery. Despite fancy design labs and alleged “digital transformation” capabilities, most vendors and government agencies continue to deliver digital products using traditional project management and waterfall development methods.
When Nokia people looked at the first iPhone, they saw a not-great phone with some cool features that they were going to build too, being produced at a small fraction of the volumes they were selling. They shrugged. “No 3G, and just look at the camera!”
Wall Street still doesn’t trust Apple’s future. The company is seen as an anomaly, it shuns accepted ways of doing business and defies categorization. Perhaps the categories are wrong.
I was interviewed by Vicky Sargent again for her Interesting Times podcast. We talk about digital transformation in local governments, focusing on Adur & Worthing Councils and Hackney Council.