An online notebook
Original post from Salman Chaudhri, FutureGov …a different, more nuanced approach to authentication can save councils money in the long run. By focusing on making the transactions that apply to most people as seamless as possible, it can help to reduce additional support i.e. the number of phone calls and face to face contact. An … Keep reading
I was asked this morning for the two main blockers to progress in the various attempts at technology enabled change over the years, whether titled e-government or digital transformation. Here’s what I came up with – it would be interesting to get your thoughts: Two main challenges for me would be two elements of core … Keep reading
Five for Friday took a little break for a month or so while I settled into my new job(s). If I’m honest, I am still not completely settled – it takes time getting used to a little portfolio having concentrated on a single role for several years – but I am getting there. Enjoy the … Keep reading
A tweet from Simon Wardley made me chuckle this week: I'm convinced huge swathes of hapless new / social media consultants have rebranded to digital transformation. — Simon Wardley (@swardley) September 25, 2017 It stung a bit too – after all, I started out being someone promoting social media in government, and now here I … Keep reading
I took a week off doing this last week – the shame! – so apologies for that*. A good crop this time round though. Enjoy! Tom Steinberg asks Why even bother with a user centred, digital government? and it’s a very interesting question. We spend a lot of time wondering what such a thing might … Keep reading