An online notebook
We’re working to find out what a digital planning application service would look like if it were “so good, people prefer to use it”. However, one of the early things we learnt was that high quality data is the key enabler of providing a better digital service.
Original: https://blogs.hackney.gov.uk/hackit/An-open-data-standard-for-planning-applications
I’ve not heard anyone disagree that this is a good thing. There were many people at the event who were passionate about user centred services and about designing end to end services. Why is user research not given the priority it needs and why do we still continue to pay little attention to it when undertaking transformation activity and service redesign?
Original: https://medium.com/north-east-lincolnshire-digital/what-have-we-learned-from-the-service-design-conference-sd-in-gov-64e4438a2223
The movement to modernize government technology has been focused on the delivery of government services using modern technology and best practices. But that is only half the solution; now we must also learn to drive policy and operations around delivery and users, and complete the feedback circuit. Only then can we effectively achieve the goals government policies intend.
Original: https://medium.com/code-for-america/delivery-driven-government-67e698c57c7b?source=userActivityShare-2e5276a56569-1527862195
The Ad Hoc Government Digital Services Playbook compiles what we’ve learned from four years of delivering digital services for government clients. Our playbook builds on and extends the Digital Services Playbook by the United States Digital Service. The USDS playbook is a valuable set of principles, questions, and checklists for government to consider when building digital services. If followed, the plays make it more likely a digital services project will succeed.
Original: https://adhocteam.us/2018/05/24/the-ad-hoc-government-digital-services-playbook/
Digital technology, coupled with design approaches, can help third sector organisations expand the reach of existing services, sense and respond to new needs as they emerge, and achieve more for less.
Original: https://medium.com/@wearecast/top-tips-for-nonprofits-building-digital-services-e624cec3408c