research

From New Public Management to Open Governance (the back story)

I’m delighted to publish this – a guest post from Emer Coleman, Director of Digital Projects at the GLA, sharing her dissertation with us.

Anyone who has been following me on Twitter for the past year will know my struggles with “the dreaded dissertation” so it might be worth putting its origins in context.

In a previous life as Director of Strategy for Barnet Council I disagreed with a very deeply held belief in Local Government that the holy grail of resident satisfaction was how much you communicated with your residents. There was a correlation in Best Value surveys carried out every three years between “how informed” residents were and their satisfaction levels. But of course correlation does not imply causality. The simple edict went as follows Council Magazine + A to Z of Council Services + Managing Local News = Satisfied Residents.

Our corporate management team therefore wanted to do a huge communications campaign in advance of one of these surveys to ensure that residents knew exactly what their council did for them. The logic being that when they filled out their surveys on council performance they would recognize the council’s work. If only.

My Chief Executive at the time in response to my doubts said – “well if you want to change their minds you better put up a well argued case”. My dissertation is my attempt to do that.

In a nutshell it draws on the work of the German philosopher Jurgen Habermas who draws the distinction between the System and the Lifeworld. In the system where government lives we believe in these simplistic correlations but in the messy and complex Lifeworld we know that human beings don’t act in rational or predictable ways.

My belief is that open data, open government and the open conversations that take place in public in the social web offer great opportunities to move from the rational ordered public sector way of doing things to a more humanized, communicative form of governance. I tried to example that in the case study on the London Datastore and by including contributions by so many people in the open data movement that have helped me in developing my public policy work around open data.

My work and practice has been incredibly energized by the interactions that happen on the web and through my engagement with developers and innovators committed to the public realm. Mark Drapeau (@cheeky_geeky) calls them The Goverati (though my tutor didn’t like the name much) but I do. So a big thank you to all of you (you know who you are).

Download From New Public Management to Open Governance (PDF 2.3mb)

Digital local resources – and a bit about Your Square Mile

Continuing the posts about local digital communities, here are a couple of links to interesting research and publications on the subject, which I’ve been giving a re-read recently.

Of course, there has recently been a very interesting move in this space with the announcement of the Big Lottery funded Your Square Mile project, which has very close links with the wider Big Society agenda, and which involves some kind of relationship with the social networking platform SocialGo. David Wilcox blogs comprehensively here.

I’m not sure anyone has access to enough information about this to make a proper judgement, however, some alarm bells are ringing in my mind:

  • As per the comments from Will and Manny highlighted in this post, government sponsored online community development does not have a great track record. I appreciate this is at arms length – but Your Square Mile is heavily linked with the Big Society Network, and therefore the current government
  • People will drift towards the funded option, and if (and I emphasise if) SocialGo is the mandated or preferred solution from those with the cash, we are going to be in a one platform fits all situation, which doesn’t really work
  • Objectives are important. Right now, I don’t fully understand Your Square Mile or what it is setting out to do. Hopefully internally they know exactly what they aim to achieve – because if it’s just a vague ‘we’ll get people to talk to each other on the internet and they’ll self organise themselves to do wonderful things’ then that might not work so well
  • What about those organisations that have being doing this stuff for the last few years? Are they just going to be steamrollered by the beast?

I think my real worry is that the one thing that has become apparent, from conversations I have had with people about this stuff, is that with online local communities, in the majority of cases, you need the community before the online. It’s what brings sustainability to the online effort.

Online elements certainly bring visibility to the community’s activities and spread reach, and enable more people to be involved. But a square mile, online or off, is going to be pretty empty if there isn’t the desire or will to keep it going.

Update: just seen this post from Kevin Harris, featuring this lovely line:

There is a study to be done of the damage caused by highly persuasive people who seem to feel compelled to impose template social ‘solutions’ on others.

Bookmarks for October 30th through December 10th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Democracy, decisions and politicians

I’m thrashing around with a post about consultation, engagement and crowdsourcing and why efforts in this direction haven’t been massively successful for governments – whether in the UK or elsewhere. I’ll get it into a fit state to publish one day, maybe.

Catherine Howe (CEO of Public-I) is carrying out some research into how all this might work at a local level as part of her Phd, and is blogging her learning as she goes along. Her posts are long and meaty – and not nearly as disgusting as that description makes them sound.

Her latest post covers some of this territory very nicely, and links in the role of elected politicians into this. In the rush to get The People involved, our elected representatives are sometimes overlooked.

We can use and will use technology to improve the consultation process and to build in more transparency and openness but unless we also find ways to let the public set the agenda and the context, and unless we embrace the fact that decision making in a democratic process is political then we are really talking about sticking plasters and triage rather than the more radical surgery that will be needed in order to really change the relationship between the citizen and state and to create new ways of making decisions.

New governance models do not have to mean a plebiscite democracy – there is no evidence that the public want to be involved in every decision and no process that could make this an informed process. But if we are going to reinvent our representative process to take into account social change, characterised by the network society, then we need find a way to be more honest about the role of representatives and let politicians be politicians.

Read the rest here.

Bookmarks for August 18th through September 8th

I find this stuff so that you don’t have to.

  • Civic Commons code-sharing initiative bids to reduce government IT costs – "Around the United States, city governments have created a multitude of software. Unfortunately, most of the time the code from those projects is not shared between municipalities, which results in duplication of effort and redundant, static software."
  • Anonymity, trust and openness on the social intranet – "In some organisations, the cloak of anonymity could help to establish the first part of that trust relationship, and reassure colleagues that leaders are, in fact, really listening; once it exists, it’s easier to step out of the shadows with a greater degree of trust and openness."
  • The end of history – "History will, of course, look after itself. It always has. But the future history of our time will be different from our histories of past times, and that will not be because we have an eye to the future, but because we are always relentless focused on the present."
  • Why aren’t we all working for Learning Organisations? – "…the authors suggest a way for managers to switch from a ‘command and control’ to a ‘systems thinking’ mindset in order to achieve genuine organisational learning."
  • Quixly – Cool way to host and deliver paid-for content, such as e-books.
  • Understanding Marin County’s $30 million ERP failure – It's not just UK government that cocks up IT projects.
  • Google Wave open source next steps: "Wave in a Box" – "We will expand upon the 200K lines of code we've already open sourced (detailed at waveprotocol.org) to flesh out the existing example Wave server and web client into a more complete application or "Wave in a Box.""
  • Should Governments Legislate a Preference for Open Source? – "It's easy to legislate a preference for Open Source, and difficult to implement a level playing field upon which Open Source and proprietary software could compete fairly. Thus, a number of governments have enacted the preference as an easy-to-legislate way of solving the problem, but I submit not optimally. Having a preference gives proprietary software an opening to portray themselves as the "injured party", when the reality is that historically there has been a preference for proprietary software in both legislation and internal process of government purchasers, and this still exists today."
  • Wiki life – "The point, in the end, is that Wikimedia by its DNA operates in public and benefits accrue — not just as product and engagement and promotion and distribution but also as strategy. That’s the next step in creating the truly public company or organization."
  • First Impressions: VaultPress (WordPress Backup) – Nice summary of the premium backup service for WordPress (sadly just in beta at the moment).
  • Sink or Swim – Donald Clark on the birth of Learning Pool and why the public sector needs it more than ever.
  • Damien Katz: Getting Your Open Source Project to 1.0 – Great notes on successful open source development.
  • Harold Jarche » The Evolving Social Organization – "For decades, organizational growth has been viewed as a positive development, but it has come at a cost."
  • O’Reilly, Open Government and the Ingenuity of Enthusiasm – "It is quite clear that performance management and procurement, as well as many other government processes, need to be revised, reformed or radically changed. But this won’t happen unless we recognize that government and its employees need to remain in charge, need to stay as the custodians of neutrality and transparency, and we, the people, developers or users, can just help them do a better job but not replace them in any way."
  • Research findings and recommendations for Councils – Some fantastic shared learning here from Michele.
  • sigil – "Sigil is a multi-platform WYSIWYG ebook editor. It is designed to edit books in ePub format."
  • Enterprise 2.0 Perceived Risks: Myth or Reality? – "…security is a personal thing, a personal trait that everyone needs to nurture and treasure accordingly."
  • Using Free, Open-Source Software in Local Governments – "…how is it that local governments have failed to capitalize on the cost-saving and productivity-enhancing benefits of using open source software, especially given the budget crises they face?"
  • Open Government Data – "This event will bring together movers and shakers from the world of open government data — including government representatives, policymakers, lawyers, technologists, academics, advocates, citizens, journalists and reusers."
  • WordPress › Email Users « WordPress Plugins – "A plugin for wordpress which allows you to send an email to the registered blog users."

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

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