Thanks to Michael Norton for sharing this in the Communities of Practice – a really interesting read about social networking and knowledge management. I suspect that the KM term probably brings people out in hives these days, but in times of significant change – especially when staff turnover is high, as it is during a time of financial pressure – it’s vital that as much knowledge is kept within organisations as possible.
My view is that the big push around knowledge management a few years ago failed because it was considered a distinct activity – for it to work, it needs to slot seamlessly into people’s workflows so they don’t notice that they are doing it. Social tools help with this, especially when people are using similar platforms in their home lives.
If you can’t see the document below, you can download the PDF.
Thanks as well to the Henley Knowledge Management Forum for publishing this openly.