Laura Czapiewski – Why human trust shapes AI success: The psychology of digital has never been more important than now, in the age of AI. There are countless examples of where AI has proved to be far more reliable than…

Lovely post from Luton’s Ben McCartney on the improvements he and his team have been making to the service desk at the council.

📅 Daily Note: December 2, 2025

Gavin Beckett – Harnessing the changing landscape of local government to create internet era organisations: Effective responses to complex, long-standing social challenges need to be co-designed and co-produced with people and community organisations that grow from the ground up. Modern…

📅 Daily Note: November 10, 2025

Dafydd Singleton – User needs for data standards. # – micropost 23142 Dafydd Vaughan – The bridge to nowhere: Why your ‘Target Architecture’ won’t ever deliver: I’ve lost count of the number of Technical Design Authority meetings I’ve sat in,…

📅 Daily note for 1 August 2024

This note has been kicking around in my drafts for what feels like ages. Life’s been busy! # “Agile or not, it’s all about your worldview⬈” What do you believe about how the world works? Do you believe it works…

Daily note for 7 September 2023

Chunky update as I haven’t published for a couple of days. Was in the office in Lambeth yesterday. Whoever designed the file sharing permissions in Microsoft 365 should probably go and find some other purpose in life. Postmarks looks interesting.…

Interesting links 18 March 2022

Things I’ve seen that are worth sharing. The Policymaking / DDAT Divide – Jerry Fishenden Despite politicians’ grand ambitions for DDaT since at least 1996, it’s had relatively little impact on radical government renewal and reform. Yet the political ambition…

Interesting links 11 March 2022

Things I’ve seen that are worth sharing. The next ten-years of digital government – Scott Colfer For what it’s worth, my instinct is that the NHS might be the place that leads (by doing) the settler phase over the next…