Workshop recording: matching user needs with technology capabilities

Here’s the recording of the workshop I ran earlier today on using a process and template to help match user needs to technology capabilities. We worked through the example of an intranet and there was lots of interesting discussions as everyone chipped in through the session. 🖥️ View and download the slides 📄 View and download the template I … Keep reading

The digital engagement game

At the introduction to digital engagement workshop we ran this week, I debuted the digital engagement game. It’s a workshop exercise that’s an expansion of my version of David Wilcox‘s social media game, which in turn has been developed into the Social by Social game. The original game featured a pack of cards detailing various … Keep reading

Innovative ways of training

I’ve been thinking about using some new ways of providing training on digital engagement stuff to those working in public services – in tandem with the traditional approach that we are taking in our workshop tomorrow. Webinars are something I’m looking into, and I’ve written about my experiences of running them previously. What I am … Keep reading

A brief tour of Scotland…

I’m looking forward to my quick tour of Scotland this week, visiting Edinburgh tomorrow, to deliver a seminar on social media strategy for public services; and then Aberdeen to talk to the Scottish Knowledge Management Network about how technology makes sharing and storing knowledge a wonderful thing. Both these events are in partnership with the … Keep reading