Some personal hopes for 2015

I don’t want to call them resolutions – doing so means failure if they don’t come off. However, there are a few things that I hope will happen in the next twelve months. 1. Focus more on writing (or, creating…

Communicating customer access

I’m at Channel Shift Camp in Birmingham today, organised by my good friend Nick Hill. It’s an opportunity for people involved in customer services in the public sector to talk about ways of delivering services using new channels, such as…