An online notebook
An online notebook
The mechanics of making digital change happen in an organisation can be really complicated. What works in one place may well not stick in another. It all depends on strategy, structures, politics and personalities. One common approach is to have…
User stories are the strongest way you can capture requirements for your digital service and are another key component in taking a user centric approach to design. Rather than the old way of doing things, of producing a specification document…
So, I got an unexpected refund from the Student Loan Company (bonus!) recently and spent it on one of the new MacBook Airs. It’s a beautiful machine. Apple seem to have fixed the keyboard issues they were having a little…
This is a great talk from Janet Hughes, which I found via Stefan’s Strategic Reading blog.
We first talked about updating the service standard around a year ago. Since then, we’ve talked to hundreds of people in central and local government. It’s still a work in progress, but we think we’re getting close to a final…
Resource. If you stop and think about it, it’s a terrible way to speak about people. A resource is something you take and use. Applied to people, it carries dismissive and devaluing undertones. Original:
When Nokia people looked at the first iPhone, they saw a not-great phone with some cool features that they were going to build too, being produced at a small fraction of the volumes they were selling. They shrugged. “No 3G,…
Wall Street still doesn’t trust Apple’s future. The company is seen as an anomaly, it shuns accepted ways of doing business and defies categorization. Perhaps the categories are wrong. Original:
Slack’s success has always been a bit surprising because it’s facing off against giants like Microsoft, Facebook, Google, Cisco, Salesforce and many others, all gunning for this upstart’s market. In fact, Microsoft is giving Teams away for free to Office…
If your aim is to build a company that leverages technology to disrupt and dismantle some archaic experience but you don’t have those skills, then there are 3 things to keep in mind Original: