SensibleTech
I’ve started up a new site recently, which I’ve called SensibleTech. The aim is to share the stuff I’ve learned over the last decade or so of doing digital in public services. I reckon most of the things that are…
Dave Briggs
An online notebook
Dave Briggs
An online notebook
Matching user needs with tech capabilities
Something that I have found helps an awful lot is having a simple way to match identified user needs with the technology capabilities needed to meet them. It helps in two main ways: by encouraging people to consider the user…
Do you need a digital programme?
The mechanics of making digital change happen in an organisation can be really complicated. What works in one place may well not stick in another. It all depends on strategy, structures, politics and personalities. One common approach is to have…
Creating good, simple user stories
User stories are the strongest way you can capture requirements for your digital service and are another key component in taking a user centric approach to design. Rather than the old way of doing things, of producing a specification document…
Setting up my new Mac
So, I got an unexpected refund from the Student Loan Company (bonus!) recently and spent it on one of the new MacBook Airs. It’s a beautiful machine. Apple seem to have fixed the keyboard issues they were having a little…
Applying digital to everything
This is a great talk from Janet Hughes, which I found via Stefan’s Strategic Reading blog.
LINK: “What’s happening with the service standard?”
We first talked about updating the service standard around a year ago. Since then, we’ve talked to hundreds of people in central and local government. It’s still a work in progress, but we think we’re getting close to a final…
LINK: “People are not resources”
Resource. If you stop and think about it, it’s a terrible way to speak about people. A resource is something you take and use. Applied to people, it carries dismissive and devaluing undertones. Original:
LINK: “Tesla, software and disruption”
When Nokia people looked at the first iPhone, they saw a not-great phone with some cool features that they were going to build too, being produced at a small fraction of the volumes they were selling. They shrugged. “No 3G,…
LINK: “Apple, Sui Generis”
Wall Street still doesn’t trust Apple’s future. The company is seen as an anomaly, it shuns accepted ways of doing business and defies categorization. Perhaps the categories are wrong. Original: