Change is hard

It isn’t said enough, I don’t think, that change – particularly in big organisations – is hard. Really hard! If it wasn’t, it would be happening all the time. At events there are regularly discussions that go on along the lines of ‘my boss just doesn’t get it’ – tales of woe where someone wants … Keep reading

How to show utter contempt for your users

I was never a regular user of Whatsapp, the mobile messaging app recently purchased by Facebook for gazillions of dollors, but now I’m never touching the thing again. Why? Well, after a recent update, every single time I open the app, I am greeted with this: It’s an annoying pop up thing telling me to turn … Keep reading

Use what you already have

When planning a new project or activity, it’s easy to decide to get something new. For instance, you might see it as the perfect opportunity to buy a cool web service to help you deliver this piece of work. Or maybe you know that you could do a great job customising WordPress to do exactly … Keep reading

Loving lurkers

I couldn’t agree more with Mozilla’s Laura Hilliger: We can’t force people to participate, and if we really care about educating people, we shouldn’t try. We should build and design for the people who are participating, and we should be careful to ensure that the lurkers feel welcome. We should create safe spaces of learning … Keep reading

Embrace constraints

Sometimes it’s better to embrace constraints. Why not even invent some? Constraints don’t need to make things harder – they can make things easier. Why take a year to deliver something if you can get it out of the door in months? Constraints focus the mind, especially on what is important and what isn’t. Say … Keep reading