Today, the picture is very different. Socitm policy advocates ‘smart sourcing’ as critical for successful ICT delivery – more aligned with common sense than past Whitehall policies. This is particularly important today, with cloud models offering more flexibility in scale and cost than traditional ICT outsourcing.
Having lots of features is one thing, winning adoption is another. Microsoft lacked a unifying piece that would integrate these various elements into a form that users could easily embrace. Teams is that piece. Introduced in March 2017, I initially thought there was nothing much to it: just a new user interface for existing features like SharePoint sites and Office 365/Exchange groups, with yet another business messaging service alongside Skype for Business and Yammer.
But the real answer to the question depends on how IT is defined. If narrow definition is used and IT is taken to mean nothing more than base infrastructure, then Carr’s viewpoint remains correct. If, however, the definition of IT encompasses the entirety of an organization’s technology portfolio and strategy, however, the assertion that IT doesn’t matter could not be less accurate today.
They’re part of “working in the open”, sure. Showing what you’re doing, and that you haven’t (yet?) replaced everyone by robots. But corporate blogs that are consistently a good read, and not done by a tiny start up, are not “open”. At least not in the way we normally think of “openness”, as a synonym for unmediated.
Writing great APIs demands we use a range of techniques to improve the way we write code. Pair programming, test-driven development and coding in the open are all important attributes of writing great code and therefore making our APIs reusable outside Hackney.
There should be a situation where outsourcing in the public sector can be managed appropriately and used to complement in-house service delivery and policy-making.
The problem is that such a balance demands in-house skills – and we outsourced all of them!