Friday, 11 July, 2025

On ‘the single view of the customer’

“We need a single view of the customer!” Well, no you don’t, and you can’t have one anyway. ‘Single view of the customer’ is one of those easy to trot out phrases that sounds brilliantly simple and impossible to argue…

📅 Daily Note: July 11, 2025

Digital and mission-driven government: digital, burdens and networks – Richard Pope’s first essay of three looking at how his Platformland thinking “can provide a unifying role in the successful delivery of the government’s missions”. In the digital age the answer…