Thursday, 26 February, 2026

Jerry Fishenden – A farewell to forms: Citizens routinely suffer the consequences. Multiple services require us to complete near identical steps — finding and photocopying or scanning documents like passports and utility bills, filling out forms (online and offline) that…

Ben Carpenter shares some recent updates to the service standard (LinkedIn warning): We’ve made it extra clear in ‘Solve a whole problem for users’ and ‘Choose the right tools and technology’ that existing principles to design around users and not…

Interesting writing project from Ben Welby – The Future of (Public Sector) Product Management in a Vibe Coded World: Public service teams are at a kairos moment: a time when a new technical capability invites us to rethink almost everything…