LINK: “Silicon Valley Can’t Be Trusted With Our History”
We create almost everything on the internet, but we control almost none of it. Original:
Dave Briggs
An online notebook
Dave Briggs
An online notebook
Dave
LINK: “Making public policy in the digital age”
When the policy is broken, the service fails. And when the service fails, trust in the institution providing the service diminishes. More often that not, high-profile breakdowns are seized upon as a failures of technology or implementation. The truth is…
LINK: “Bezos: A CEO Who Can Write”
Bezos’ letters make splendid material for a Business School course on Strategy and Communication. A caveat applies, however. Most of the strategies and practices advocated by Amazon’s founder have broad applicability, but a central mystery remains: Bezos himself, his combination…
LINK: “Service design at NHS Digital”
user’s point of view – from the very beginning of how users become aware the service exists, to the very end of them leaving it. But what makes service design different from just thinking about the user journey, is also…
LINK: “‘There Is No Public Internet, and [Wikipedia is] the Closest Thing to It’”
…we sort of are a legacy of the original spirit of the web, and that’s very much what the Wikimedia Foundation was created to do — to ensure that Wikipedia was preserved as a nonprofit entity, with respect for community governance, and…
LINK: “What is ‘commissioning’?”
Much of the value of commissioning, I believe, is that it is an emerging field — not yet fully formed and devoid of inspiration. Yet there is much commissioning practice and activity out there. Original:
LINK: “CDO for Scottish Local Government Digital Office, Martyn Wallace – Creating shareable platforms for local government”
Successful digital transformation in the public sector requires a significant shift in mind set from all employees to generate the best possible return for citizens. Councils also need to work together to generate ideas and platforms, which can then be…
LINK: “How to Build Your Own “Spotify Model””
At the end of the day, use the Spotify model as an inspiration for what’s possible when you spend time and attention developing your own operating system — not as a model for what your own system may end up looking like.…
The Rise of Digital Platforms
Great short-ish summary of the rise of aggregating platforms like Google, Facebook and Amazon from the ever-insightful Ben Thompson:
Creating better software with agile, devops, etc
There’s loads of great digital transformation nuggets in here, from Coté.