Tom Loosemore published some thoughts about public services and AI on LinkedIn: Many public services rely on friction to stay viable. They depend on slow, confusing, frustrating user experiences to put off those otherwise eligible. This is both unfair and…

Missed this first time around, but there’s some interesting stuff to think about in here – Courage is required for GDS Local to succeed. There is currently both a real opportunity and a grave danger facing local government in England…

A new Mac desktop RSS aggregator for me to have a look at.

Claire Craig from the Essex Digital Service on User research in libraries: finding the voices between the bookshelves We’re currently working through a research project, exploring Essex residents’ thoughts and feelings about AI being used in public services. We’ve recruited…

New book from Public Digital, might well be worth an order: Shaping technology for transformation.

Carol from the team at Luton blogs about the new telephony system implementation: When we kicked this off, it wasn’t just because our old Avaya system was outdated; it was because colleagues were struggling with tools that didn’t support how…

The LGA have released their toolkit for local government reorganisation (LGR). There’s not much digital in it – largely because that will be covered in detail in MHCLG’s DDaT LGR playbook, which I have been working on with the team…

Catherine Howe – Head towards the North Star: Some of the shifts we need to make are very much rooted in public service; better coproduction with communities, prevention at scale and deep modernisation of technology and practice. Some of this…

Government IT project disasters are by no means a thing of the past: The PAC’s latest report reveals that NS&I has spent an estimated £111 million on the programme by March 2024, yet it remains unclear how much has been…

New post from Atika on the Luton blog – Full steam ahead! New posts filled, skills assessments, meeting room envy, change agents and champions and AI Club. What a start to 2026!