I hadn’t noticed that Canva had bought Affinity and made it free. How long it will stay that way, who knows, but seems a good deal to grab for the meantime.

LINK: “Full stack decision making”

I know that many organisations are still designed around that hierarchy but if your goal is to end up with an organisation that is less silo’d at the same time as being more collaborative, adaptive and flexible it seems sensible…

LINK: “Bezos: A CEO Who Can Write”

Bezos’ letters make splendid material for a Business School course on Strategy and Communication. A caveat applies, however. Most of the strategies and practices advocated by Amazon’s founder have broad applicability, but a central mystery remains: Bezos himself, his combination…

LINK: “Service design at NHS Digital”

user’s point of view – from the very beginning of how users become aware the service exists, to the very end of them leaving it. But what makes service design different from just thinking about the user journey, is also…

LINK: “What is ‘commissioning’?”

Much of the value of commissioning, I believe, is that it is an emerging field — not yet fully formed and devoid of inspiration. Yet there is much commissioning practice and activity out there. Original: