Thursday, 3 January, 2008

Wikis – which is best?

Well, it’s a question. Wikis are funny things, and building communities around them can be quite tricky (although advice like this helps). More than any other types of website, wikis demand community interaction, indeed, they are nothing without it.

There are a number of different ways a wiki system can be operated. One is by using a hosted platform, where you register your wiki at a site, and they host it for you. Unless you want to spend some money, the chances are that you will have to put up with having adverts on your wiki, and you’ll be limited in how you can customise it.

On the other hand, you could register a domain (i.e. www.yourwiki.com) and install a wiki yourself. This makes you responsible for maintenance, support etc, but also means you can completely customise the wiki for your own purposes, whether in terms of style or functionality.

So, which should you choose? As so often is the case, the answer is something along the lines of ‘it depends’. However, to help you decide, here’s a number of points to consider when working out what you want to do.

1. Have you a clue about coding?

If the answer to this is ‘no’, then please get a hosted service. You don’t need to be a skilled coder, able to generate reams of perfect PHP at will, to get a wiki up and running, but it helps if you know a little bit about these things. Otherwise, you are likely to get irritated very quickly, and that’s no good at all.

Wikispaces

2. Do your users know what they’re doing?

If your intended user base are wiki working wonks who like nothing more than to collaboratively edit websites, then you are fine with either the hosted or self-hosted option. However, if the concept of wikis is new to your users, the hosted option might be the better one. Why? Well, they tend to be easier to use. Take Wikispaces, for example, which provides an easy to use wysiwyg editor for all page edits. This is much easier than using traditional wiki markup, which many of the self-hosted options rely on, which involves putting any number of ***asterisks*** or [[square brackets]] around words.

Mediawiki-logo-01

3. Will you need heavy customisation?

If your wiki will be a collection of basic web pages, with lots of text and maybe the odd image or embedded video, then most hosted wiki options will suit you just fine. However, if you want to have different methods of entering or presenting information available – for example by using a specific form for a certain type of information – then you will probably need a self hosted wiki which you can customise to your heart’s content (though remember point 1, above).

Stikipad

4. Traffic

Is this going to be the wiki of the century? Are the numbers of visitors to your wiki going to eclipse even those of Wikipedia? Probably not, but if you are planning on hosting your own wiki, do bear in mind that you are likely to be responsible for paying for bandwidth, especially if your site starts to gobble a lot of it up. Generally speaking, if you have a hosted wiki, this will be the provider’s problem, not yours. This is also true about uploaded content – if you will have lots of videos on your wiki, do bear in mind that you will have to pay for storage on a self hosted wiki. With all hosted ones, you should get a certain amount of free storage.

PBWiki

5. Instant networks

How about attracting people to use your wiki? One of the major problems a lot of platforms suffer from is the fact that they require users to have yet another account with yet another password to remember. This will be the case with any self hosted option, unless you are very clever (see point 1 again). However, if you put a wiki on a hosted network of wikis, then there is a good chance that some of your users will already be using that network, and will therefore already have an account there. Wikispaces is a good example of this.

PMwiki

6. Integration

The look and feel can be an important point for many sites – what’s the point of having a stylish theme for your website if when people click to visit your wiki it looks totally different? Some hosted wiki solutions will let you pay to edit the CSS (Cascading Style Sheets – a way of setting the design elements of your website) of the site, which will allow you quite a bit of room to customise the look of your wiki. But to retheme the guts of the wiki, you’ll really need to have a self-hosted one, where the source code as well as the CSS can be altered to suit your every whim.

WetPaint

So, there’s plenty to be thinking about. My basic rule would be to go for a hosted solution unless there are really good reasons not to, and my personal favourite platform for this is Wikispaces. However, if you really need to go for hosting a wiki yourself, then the best in terms of features and usability for me is MediaWiki, the system which powers Wikipedia.

Below I set out some of the options available. If yoy know of ones I have missed, let me know in the comments and I will update the list.

Hosted Wikis

Self-Hosted Wikis

PermalinkWikis – which is best?

Wednesday, 2 January, 2008

Perfect online collaboration

What does the ideal online collaboration model look like? Much of the work I am involved with at the moment concerns helping people work better with one another using online tools, both in local government and (once we have the technology in place) in further education. This means sharing information, which could be in a number of formats, discussing it and then editing it as a group.

A discussion that Steve Dale and I had at the Online Information Conference concerned what the environment would look like. The method used in the Communities of Practice platform for local government is by making blogs, forums and wikis available as separate entities. This means that the user can choose the medium that best suits their material, or which allows for the type of collaboration required. The problems with this approach are that:

  • Folk don’t always know which one to choose in the first place
  • The manner of collaboration can change throughout a discussion

So, maybe what’s needed is a system that has all of the best bits of blogs, forums and wikis in one, without making the user choose at any point. They don’t really care what the precise definition of the tool that they are using, they just want to get on with things. Does such a tool exist? Well, almost.

WriteWith does most of what we want, I think. It’s based around document collaboration, in a very wiki-type way (notably in the excellent handling of versions and edit history), and it lets you start by uploading an existing documents, which makes things easy to get going. There is a comments feature right next to the editing area for discussion, and then you can publish at the end in a number of formats, including a blog.

writewith1

The collaboration side of things is excellent too. You can invite people to read, comment on and edit your document, and even set them tasks with deadlines. There are email alerts so you can keep up to date with what is going on with your document, as well as RSS feeds.

There are downsides though to this as the complete platform I described earlier. WriteWith is document-centric, so if a user just wants to start a conversational thread, they can’t. You need the document to begin with. It would be nice to be able to start a discussion and then begin work on the document all within the same platform. Also, you invite people to documents individually. It would be nice to be able to create groups with whom conversations and documents could be automatically shared.

And of course, the perfect solution would be for a white label version to be developed!

PermalinkPerfect online collaboration

The 5 most annoying programs on your PC

Are, according to Download Squad:

  1. Acrobat Reader
  2. iTunes
  3. Real Player
  4. Internet Explorer
  5. Outlook

Some pretty easy targets there. I use only iTunes out of this list on a regular basis, which I have to because I have an iPod, as far as I am aware. Otherwise I occasionally use IE for sites which don’t like Firefox, but that’s more or less it.

Instead of Acrobat Reader, which I agree is a total nightmare, I use Foxit Reader; and for Real Player I use GOM Player. My email is handled by Google’s Gmail interface.

PermalinkThe 5 most annoying programs on your PC

Friday, 14 December, 2007

Monday, 10 December, 2007

Online Innovation UK

I’ve been playing around with Ning a little this morning, and am really impressed with it, not least because now users can create subgroups within a community. Add that to blogs, forums, photo and video uploading and plenty of RSS goodness, and you’ve got a pretty comprehensive community platform.

The community I created whilst testing this stuff out is called Online Innovation UK. I had the idea that it might be nice to have a place for everyone to get together, whether public or private sector; and regardless of geographical location within the UK. All you need is to be interested in the application of web technology to make life easier for folk

oiuk

I think this could be really useful, and I hope it isn’t a case of reinventing the wheel. There are probably several groups out there that cover one aspect of this area, but nothing that drags everyone together.

Ning does allow me to send out invites to people to join, but that makes me feel nervous – too close to spam for my liking. So I thought I would try to promote it in a more circumspect way: through my blog, twitter, facebook etc. If nobody joins, then I guess I haven’t lost anything, as amazingly, Ning is free.

If you’d like to connect with other people who are engaged in making use of Web 2.0, Social Media and other web technologies, please visit OIUK and join in.

PermalinkOnline Innovation UK

Sunday, 9 December, 2007

A thought…

…that’s occurred to me since being at Online Information last week.

People still seem to be under the impression that having a forum on a website, whether internal or external, means you have a community. You don’t. A community needs so much more than just that.

But it seems for a lot of people, the forum is the be-all and end-all of a conversational approach to the web. For those of us trying to be a little more ambitious, there is plenty of opportunity out there, I think.

PermalinkA thought…