📅 Daily Note: September 18, 2025

Giles Turnbull: The strategy is enquiry

What I’m suggesting is a new approach for the times when there’s a perceived need for a document called a “strategy”. It shouldn’t be a document full of “we will”; it should be a website full of “what we’re learning”.

Use it to demonstrate your institutional capability to test and learn, to enquire and be curious.

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Key learnings from GOV.UK One Login discovery research for local government:

Key themes emerging from the research include:

  • cost savings are essential – councils told us this would be critical to secure leadership buy-in
  • identity verification is a USP – councils value secure verification and the potential to share credentials across local and central government
  • suppliers are open to integration – many are already using, or moving towards, OpenID Connect (OIDC) compatibility
  • forward thinking but stretched – councils want to future-proof systems, but limited resources, capability, and competing priorities are barriers
  • user adoption risks – concerns about digital exclusion, resident trust, and the transitioning of users to a new system

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Dave Winer, It’s really simple:

FeedLand is the perfect back-end for a twitter-like system, for the feeds part. And for the words, the perfect back-end is WordPress. I only discovered that about 1.5 years ago. And I had to see what it looks like. No more tiny little text boxes, it’s a real editor that supports all the features of the web. How do I know? Because it saves its data in Markdown. That has come to be the defining format for the text-based web. One which has been totally ignored by the twitter-like systems. How could they miss that? Markdown is like MP3. If you’re mixing sound into feeds you use MP3 of course. It’s there for you to use. As was Markdown. If you’re mixing text you’re mixing Markdown.

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Really Simple Licensing – “The open content licensing standard for the AI-first Internet”.

RSL is an open standard that lets publishers define machine-readable licensing terms for their content, including attribution, pay per crawl, and pay per inference compensation.

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Avoiding the hidden costs of leadership debt – Oli Lovell, Public Digital:

Technical debt is well recognised. But the same logic of ever-shifting organisational needs – and therefore the debt accrued by standing still – applies to leadership too. As a leader, your skills, models and culture operate as a system of their own, determining how well your organisation is able to adapt and respond to change.

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Decision making at the right level with Hats, Haircuts and Tattoos by Emily Webber:

What I like about these definitions is that they provide a framework for considering a decision, while also allowing for the differences and nuances of the situation and the experience of the people making them.

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This is a fair challenge:

i know its a lot easier to book the same recurring slot every fortnight / month

but its quite depressing seeing group after group you never get to attend, because they always meet on your non working day 😔

I did the lazy thing with Localise Live! but probably should have mixed it up a bit more. I will be making recordings available to people who sign up, so maybe I need to make it clearer that people should sign up even if they can’t make the meetings, so they get that access…

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David Gerrard – UK government productivity not enhanced by Copilot AI

The main uses were “transcribing or summarising a meeting”, “writing an email”, and “summarising written communications”.

The bot didn’t do so well on anything more complicated. Users could churn out PowerPoint slides faster, but worse. Excel data analysis was slower, and worse.

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How Tim Cook sold out Steve Jobs by Anil Dash:

There’s a tech industry habit of second-guessing “what would Steve Jobs have done” ever since he passed away, and most of the things people attribute to him seem like guesses about a guy who was very hard to predict and often inconsistent. But recently, we have one of those very rare cases where we know exactly what Steve Jobs would not have done. Tim Cook and Apple’s leadership team have sold out the very American opportunity that made Steve Jobs’ life and accomplishments possible, while betraying his famously contemptuous attitude towards bullshit institutions.

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James Plunkett writes What does digital-era healthcare really mean?

When the UK government published its 10 Year Plan for Health two months ago, there was general support for its direction of travel: shifting from analogue to digital, from hospitals to communities, and from treatment to prevention.

The question people asked is whether the healthcare system has the capability to deliver these shifts. Or, put more bluntly, ‘we’ve heard this all before, so why is this time different?’

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📅 Daily Note: August 7, 2025

AI in Adult Social Care – guidance for adult care providers on the use of AI.

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Giles shares “examples and links about working in the open and agile communication”.

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Service mapping: building transparency, trust and transformation together on the Public Digital blog.

Service maps aren’t just tools – they’re catalysts for transformation. They clarify complexity, foster collaboration and enable informed decision-making. They help organisations navigate the challenges of transforming and continuously improving their services. We worked with Defra’s Farming and Countryside Programme (FCP) to develop a service map and a set of service outcomes.

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Blood, Sweat and Roadmaps by Maarten Dalmijn:

Your roadmap is like an indicator species that reveals all the organizational dysfunctions in your organization. The roadmap is where business and tech meet, where your vision and strategy collide with your execution and teams. The roadmap is where departments and business units compete with your teams and other organizational priorities.

via Steve.

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Steve Messer: Don’t just keep the lights on, shine bright:

Platform products, built by government for public sector organisations, are intended to be better, cheaper and preferable to competitors. If an arms-length body or small government organisation has to choose between a private-sector platform or a platform built by government, both of those platforms are in a market. The arms-length body will choose which platform to use based on the features offered, the price, the complexity of integration, design, accessibility, and loads of other factors.

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Alan Wright – Jobs to be Done surveys:

As a product manager, one of my favourite ways to prioritise problems to solve for users is to understand their Jobs to be Done (JTBD). The best way to get this data is by having conversations with many users, but this is not always something users have time for. Surveys are a great complimentary method to gather this data quantitatively and quickly. In this post, I share the thinking behind the Jobs to be Done survey I have been running with users in my current role.

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📅 Daily Note: July 14, 2025

Experiences of moving websites to LocalGov Drupal from the Essex Digital Service.

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Ben Holliday: New ways of organising:

What’s most interesting to me in 2025 is that we still need new ways of organising. It’s hard to point to places that we can truly call service organisations, at least outside of individual policy areas or transformation programmes.

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Jukesie – The Open Continuum:

Working in the open can seem scary and a bit all or nothing. I suspect I do not help with this with my stories of the extreme ups and downs of the practice and certainly there is some risk…not as much as is often feared but it is there.

Being open is not one size fits all though. There are levels to it and significant benefits at each of them – plus you build your muscles, instincts and a thicker skin if you work your way up to going all-out.

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📅 Daily Note: June 3, 2025

Nice, insightful set of principles around how Martin Wright writes his weeknotes:

I write about what’s stuck with me when I sit down to write my weeknote. I don’t want to assume what’s important, or interesting enough to weeknote while it’s happening, so I don’t take notes during the week to feature in my weeknote. If I’ve forgotten it by the time of writing then it wasn’t worthy of inclusion in a weeknote.

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I haven’t done brilliantly at coming back to blogging, but at least I am thinking about it a bit more often.

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Emily Webber’s new course on building communities of practice looks good.

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Sometimes it’s nice to be reminded of the right things to do. This from dxw is a good example of that.

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As part of my accidental blogging break this year, I also didn’t open my news reader (yes I am old school). This means I currently have over 8,000 unread articles in NetNewsWire (I told you I was old school). I probably ought to mark all as read and start over, but there’s bound to be some good stuff in there that I don’t want to miss.

So I will scan it all a bit every day and pick out some gems, and post them here for posterity.

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📅 Daily Note: December 12, 2024

It looks like – thanks to some heavy debugging and re-developing from Steph – the new way of creating the Daily Notes is working! I’ll write up the thinking about it and how it works shortly.

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One issue with my new blogging workflow is its dependence on a WordPress custom post type – and my editor of choice, MarsEdit, doesn’t currently talk to such things.

So, am testing a bit of code to get around this. In effect, I send a ‘normal’ post to WordPress from MarsEdit, only as a draft, and in a particular category.

When WordPress receives this, it spots it, copies the content and tags to a new micropost in the custom post type.

Currently the original post is left in drafts for me to delete manually, but I’ll probably automate that once I’m confident it’s working ok.

So, a bit janky and duplicative, but it ought to work ok. Will see if there’s any unforeseen repercussions on performance or anything like that. Code is on Github, if you’d like to make use of it.

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Jeremy’s 5 reflections on his year at Homes England are interesting, wise, and definitely worth thinking over.

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