government

LINK: “What’s happening with the service standard?”

We first talked about updating the service standard around a year ago. Since then, we’ve talked to hundreds of people in central and local government.

It’s still a work in progress, but we think we’re getting close to a final draft which supports the government’s ambition to deliver joined up, end to end services that meet user needs. So we thought it would be useful to provide some details about the direction it’s going in.

Original: https://gds.blog.gov.uk/2018/09/12/whats-happening-with-the-service-standard/

LINK: “Technology innovation in government survey”

The objective of the survey was to understand current activity across government in what might be termed new or emerging technologies that are related to digital or information technologies. Loosely defined, these are new technologies that do not currently have a critical mass, but which may have the potential to disrupt industries or generate significant savings.

Original: https://www.gov.uk/government/publications/technology-innovation-in-government-survey/technology-innovation-in-government-survey

LINK: “Building the GOV.UK of the future”

We need to prepare for a world where people might not access GOV.UK through their computer or smartphone, but could be using Alexa, Google Assistant or some technology that hasn’t even been created yet. We need to make GOV.UK understandable by humans and machines.

Original: https://gds.blog.gov.uk/2018/06/27/building-the-gov-uk-of-the-future/

LINK: “The wellsprings of UK digital reform part 2 – separating porcine lip enhancement from transformation”

Transformation is a world away from simply polishing the way things are currently done (the “lipstick on pigs” approach – the tired web- and form-based service design ethos of the past few decades, stuck Groundhog Day-like inside the broken silos and reference frames of existing organisational services). Improving our public services relies on the ability to step back and rethink and redesign current public policy by focusing relentlessly and selflessly on improved outcomes, with a profoundly beneficial and positive impact on people and their experience of delivering or receiving public services.

Original: https://ntouk.wordpress.com/2018/06/09/the-wellsprings-of-uk-digital-reform-part-2-separating-porcine-lip-enhancement-from-transformation/

LINK: “Delivery-driven Government”

The movement to modernize government technology has been focused on the delivery of government services using modern technology and best practices. But that is only half the solution; now we must also learn to drive policy and operations around delivery and users, and complete the feedback circuit. Only then can we effectively achieve the goals government policies intend.

Original: https://medium.com/code-for-america/delivery-driven-government-67e698c57c7b?source=userActivityShare-2e5276a56569-1527862195

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