product management

📅 Daily Note: August 7, 2025

AI in Adult Social Care – guidance for adult care providers on the use of AI.

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Giles shares “examples and links about working in the open and agile communication”.

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Service mapping: building transparency, trust and transformation together on the Public Digital blog.

Service maps aren’t just tools – they’re catalysts for transformation. They clarify complexity, foster collaboration and enable informed decision-making. They help organisations navigate the challenges of transforming and continuously improving their services. We worked with Defra’s Farming and Countryside Programme (FCP) to develop a service map and a set of service outcomes.

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Blood, Sweat and Roadmaps by Maarten Dalmijn:

Your roadmap is like an indicator species that reveals all the organizational dysfunctions in your organization. The roadmap is where business and tech meet, where your vision and strategy collide with your execution and teams. The roadmap is where departments and business units compete with your teams and other organizational priorities.

via Steve.

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Steve Messer: Don’t just keep the lights on, shine bright:

Platform products, built by government for public sector organisations, are intended to be better, cheaper and preferable to competitors. If an arms-length body or small government organisation has to choose between a private-sector platform or a platform built by government, both of those platforms are in a market. The arms-length body will choose which platform to use based on the features offered, the price, the complexity of integration, design, accessibility, and loads of other factors.

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Alan Wright – Jobs to be Done surveys:

As a product manager, one of my favourite ways to prioritise problems to solve for users is to understand their Jobs to be Done (JTBD). The best way to get this data is by having conversations with many users, but this is not always something users have time for. Surveys are a great complimentary method to gather this data quantitatively and quickly. In this post, I share the thinking behind the Jobs to be Done survey I have been running with users in my current role.

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📅 Daily Note: December 11, 2024

Digitisation, politicisation and the civil service by Martha Lane Fox:

Today’s reality is clear: digital skills are no longer optional extras. Data analysis, digital service design, agile project management, let alone the nuance needed in understanding new AI tools, have become as essential to governance as policy writing and stakeholder management. This shift creates real tensions within our supposedly neutral institutions.

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AI product management in high stakes domains – Alan Wright shares a bunch of approaches that have worked well for him.

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Our positions on generative AI – Steve Messer details a sensible set of stances on the ethical and effective use of LLMs and so forth.

AI is more of a concept, but generative AI as a general purpose technology has come to the fore due to recent developments in cloud-based computation and machine learning. Plus, technology is more widespread and available to more people, so more people are talking about generative AI – compared to something even more ubiquitous like HTML.

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Lloyd has written up how he is using Micro.blog and a custom script to deliver a daily summary of his micro-posting to his WordPress blog.

There’s more than one way to skin this cat!

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📅 Daily note for 4 October 2024

Jukesie shares his ideas⬈ for the new Digital Centre Design Panel⬈. They are very sensible. #

Steve⬈ has shared a really good looking intro to product management course⬈ – it’s online and free. #

How government defines a service⬈ (via Neilly⬈)

When we talk about a service, we mean all the things that government collectively provides to deliver an outcome for all of its users, through any path a user takes to reach their goal.

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I love Giles’ list of internet inspirations⬈. #

Nice roundup post of interesting thoughts and links⬈ from my favourite anonymous local government blogger. I do like this freewheeling style, a link here, a thought there. Feels natural and authentic, and is the kind of thing I have been aiming for in this notes of mine, too. #

Interesting links, 20 April 2022

Things I’ve seen that are worth sharing.

Exciting next steps for Local Digital and Cyber – Local Digital Collaboration Unit

The Local Digital and Cyber teams are going to be making some exciting changes over the next few months, backed by multi-year funding to the tune of £85 million.

We’re developing an enhanced approach that will allow us to support the local government sector to achieve even more brilliant things, as well as fix the core problems.

Read on to find out about our plans, how we got here, and what this means for local government.

Product design: when private beta isn’t the next step – Lindsay Green

We know that not all projects move from alpha to private beta. But there’s an expectation that it’s the next logical step… then to public beta, then live.

So, when we realised our project wouldn’t make it out of alpha, it felt a bit sad. Almost like something had gone wrong.

We won’t be the only team who find themselves in this situation and we wanted to share what we have learned and more importantly, how it’s actually been a positive thing.

Back to the Future of Twitter – Ben Thompson

The vast majority of commentary about the Musk-Twitter saga has focused on the first three paragraphs: what does Musk mean by making Twitter more free speech oriented? Why doesn’t Musk believe he can work with the current board and management? Does Musk have the cash available to buy Twitter, and would the Twitter board accept his offer (no on the latter, but more on this below)?

The most interesting question of all, though, is the last paragraph: what potential does Musk see, and could he unlock it? For my part, not only do I agree the potential is vast, but I do think Musk could unlock it — and that itself has implications for the preceding paragraphs.

A Web Renaissance – Anil Dash

Thanks to the mistrust of big tech, the creation of better tools for developers, and the weird and wonderful creativity of ordinary people, we’re seeing an incredibly unlikely comeback: the web is thriving again.

From the Made Tech content factory:

How to build a stress-free Slack experience for your whole team – Kim Kaveh

In your Slack workspace, you can work with your team, connect software tools and services, keep up to date with announcements and find the information you need to do your best work. Managed without care, it does have the potential to be distracting – and even a source of stress. It can affect productivity and mental wellbeing.

But there are ways your organisation’s leaders, Slack administrators and team can use Slack to minimise distraction and ease stress levels to help your team make the most of their working day. In this post, I’ll talk you through some helpful strategies.

Podcast: Product management and STEM Diversity, with Karl Dickman

What do STEM ambassadors do? Learn about product management and diversity in Science, Technology, Engineering and Mathematics.