Claire Craig from the Essex Digital Service on User research in libraries: finding the voices between the bookshelves We’re currently working through a research project, exploring Essex residents’ thoughts and feelings about AI being used in public services. We’ve recruited…

New book from Public Digital, might well be worth an order: Shaping technology for transformation.

Carol from the team at Luton blogs about the new telephony system implementation: When we kicked this off, it wasn’t just because our old Avaya system was outdated; it was because colleagues were struggling with tools that didn’t support how…

The LGA have released their toolkit for local government reorganisation (LGR). There’s not much digital in it – largely because that will be covered in detail in MHCLG’s DDaT LGR playbook, which I have been working on with the team…

More blog tweaking. I’ve added an email subscription option so readers can get news posts from here in their inboxes automagically. Just use the sign up box in the header of the site on desktop, or on mobile the same…

Catherine Howe – Head towards the North Star: Some of the shifts we need to make are very much rooted in public service; better coproduction with communities, prevention at scale and deep modernisation of technology and practice. Some of this…

Government IT project disasters are by no means a thing of the past: The PAC’s latest report reveals that NS&I has spent an estimated £111 million on the programme by March 2024, yet it remains unclear how much has been…

A small piece of blog housekeeping: I just went to search for something I wrote years ago on here and realised in my last redesign I didn’t add an easy to find search function. So, I bunged the default theme…

Tom Loosemore (LinkedIn warning) on how he vibe coded a useful app in no time at all: It really was – and is – that easy. That said, under the bonnet Replit has written a horridly inaccessible, unsupportable, unextendable hairball…

Dave Richardson at Newark and Sherwood District Council – Nine Councils. One Message. A playbook for Multi‑Council Digital Collaboration: When all nine councils across Nottingham and Nottinghamshire were tasked with communicating the complexities of local government reorganisation (LGR), it was…