An online notebook
Transforming an organisation is fundamentally about working with people to help them do new things and work in new ways. There’s a whole industry built on workplace training with courses, curricula and training providers to fit almost any skills gap. But when it comes to digital transformation, this way of thinking falls short in several … Keep reading
Although digital technologies are a powerful way to change a service, what really matters is the method with which change is done: user research, UX design, agile working, co-design, and solving problems in experimental ways. We now want to apply those methods to a wider set of problems, not all involving digital tech. Original: https://wearecitizensadvice.org.uk/to-take-the-next-step-on-digital-we-dropped-the-word-digital-14b09ec2f25f
“I think we have to accept that there’s going to be legacy stuff out there, and there’s going to be unsupported systems. So it would be better to accept that we’ve got that and come up with strategies for how we’re going to manage that.” Original: https://gdstechnology.blog.gov.uk/2018/05/24/understanding-legacy-technology-in-government/
Due to time constraints, many Local Government Service leads are inevitably ‘heads down’ and perhaps overwhelmed by the variety of technology on offer. It can be hard to team up with neighbouring boroughs because that adds complexity and may slow things down through collaborative decision making. They need more ‘heads up’ time to reflect and … Keep reading
‘A platform is when the economic value of everybody that uses it, exceeds the value of the company that creates it. Then it’s a platform.’ Original: https://stratechery.com/2018/the-bill-gates-line/