Systems analysis at the ‘front end’ of service design can help us to better understand complex social problems and identify opportunities to respond more effectively and profoundly. Equally, systems thinking provides tools and mindsets to understand the power structures and ‘system immune responses’ which so often kill new solutions before they get off the ground.
Original: https://medium.com/@adam.d.groves/from-service-design-to-systems-change-72fa62b1714c