Richard Pope – Preventative healthcare: designing for the service loop:
Katherine Wastell – Every organisation has some madness:
If everyone spots the problems but no one takes responsibility, things will only get worse. Accountability is the difference between taking a step forward and staying stuck. It takes one brave team to break the cycle.
Full of great insight (via Ben Unsworth).
Polly Mackenzie – Iconoplastic – a made up word for an important idea:
In other words, it’s not just bureaucracies that resist innovation. It’s innovation that resists bureaucracies. Proof if you need it: a few months ago I had the privilege of attending a conference on the government’s (great) Test Learn and Grow programme, designed to accelerate place-based public service reform. The word ‘Grow’ was missing from half the slides in the presentation.
(via Ben Unsworth)
Ross Ferguson – An appreciative review of the ‘refreshed’ Digital Strategy for Scotland:
What is good are the references to improving capability in the civil service and not just capacity. The focus is not just about technical skills, but maturity, confidence, and application of digital tooling and ways of working generally across the workforce. Shared approaches, targeted support, and leadership as well as delivery capabilities will all benefit the holistic approach that is needed.
“CivTech is a Scottish Government programme that brings the public, private and third sectors together to build things that make people’s lives better.”
(via Ross Ferguson)