AI is not a strategy, it’s a tactic. Once all the fuss has settled down, we will be in a position where specific AI tools are useful in specific circumstances – it won’t have “transformed” anything.
We had exactly this conversation about robotic process automation a few years back. And before that, cloud. And before that, CRM. And before that, I dunno, Lotus Notes.
I’m not saying that (what we are currently calling) AI isn’t useful – it is, and it will be. But it isn’t going to change everything. It’s just a technology.
When you hear people making wild claims about AI, try not to get caught up in it. Remember – if something sounds like a silver bullet, it isn’t one.