An online notebook
Dave When the policy is broken, the service fails. And when the service fails, trust in the institution providing the service diminishes. More often that not, high-profile breakdowns are seized upon as a failures of technology or implementation. The truth is that policy is often the culprit. Original: https://medium.com/digitalhks/making-public-policy-in-the-digital-age-1900a248578c
Bezos’ letters make splendid material for a Business School course on Strategy and Communication. A caveat applies, however. Most of the strategies and practices advocated by Amazon’s founder have broad applicability, but a central mystery remains: Bezos himself, his combination of early life experience, intellect, emotional abilities and communication skills. Being Bezos isn’t teachable. Original: … Keep reading
user’s point of view – from the very beginning of how users become aware the service exists, to the very end of them leaving it. But what makes service design different from just thinking about the user journey, is also the need to design the service from front to back. Original: http://transformation.blog.nhs.uk/Servicedesign
…we sort of are a legacy of the original spirit of the web, and that’s very much what the Wikimedia Foundation was created to do — to ensure that Wikipedia was preserved as a nonprofit entity, with respect for community governance, and in the public interest and in the public spirit. Original: https://medium.com/new-york-magazine/there-is-no-public-internet-and-we-are-the-closest-thing-to-it-54aa63adc2e2
Much of the value of commissioning, I believe, is that it is an emerging field — not yet fully formed and devoid of inspiration. Yet there is much commissioning practice and activity out there. Original: https://medium.com/@antlerboy/what-is-commissioning-c77b5983bc12