An online notebook
An online notebook
To help us understand the ‘as is’ in more detail we’ve gathered insights from available data and call centre staff, tested how easy it is for users to find things on the site and identified some key gaps in understanding…
You want people to use your digital service. You want best value for money when you buy or build new digital services. Here are 10 steps to success. Original:
I’m well chuffed to have joined the steering group for LocalGov Digital, the informal network of bods doing interesting stuff with computers, the internet and change within local councils. I’m leading on communication and am kicking off a few pieces…
Original post from Gavin Beckett With a very small number of exceptions, the established local government technology market is populated by companies that fundamentally do not understand user research. They do not start with user needs or design great user…
Original post from Salman Chaudhri, FutureGov …a different, more nuanced approach to authentication can save councils money in the long run. By focusing on making the transactions that apply to most people as seamless as possible, it can help to…
I was asked this morning for the two main blockers to progress in the various attempts at technology enabled change over the years, whether titled e-government or digital transformation. Here’s what I came up with – it would be interesting…
I was asked by my friends at AdviceCloud to write something for the TechUK blog about how small to medium sized enterprises (SMEs) can support public sector organisations in their efforts to transform. Technology is not the be-all and end-all…
A tweet from Simon Wardley made me chuckle this week: It stung a bit too – after all, I started out being someone promoting social media in government, and now here I am banging on about IT and transformation.…
I took a week off doing this last week – the shame! – so apologies for that*. A good crop this time round though. Enjoy! Tom Steinberg asks Why even bother with a user centred, digital government? and it’s a…
Not sure anything in tech world can match politics right now for interestingness, but here goes… Tandridge Council are recruiting a Technology Implementation Manager. Details here. What a digital organisation looks like – smart stuff from Janet Hughes. Answer =…