An online notebook
An online notebook
Even if we adopt Tom Loosemore’s definition of digital – and we should – it’s still necessary to interpret it in the context of the service you are looking to digitise. I’ve worked out a really simple framework for thinking…
Back in 2017, Paul Maltby co-curated a list of reading for policy wonks interested in finding out more about digital. There’s loads of great stuff in there which have stood the test of time. I’ve always liked the idea of…
Here’s the recording of the workshop I ran earlier today on using a process and template to help match user needs to technology capabilities. We worked through the example of an intranet and there was lots of interesting discussions as everyone chipped…
Here’s the recording of the workshop I ran earlier today on using a process and template to help match user needs to technology capabilities. We worked through the example of an intranet and there was lots of interesting discussions as…
I had a fun chat last week with Richard Godfrey of Syncity. Richard, like me, has a big interest in how local councils use technology, particularly acknowledging the need for more traditional IT to be modernised alongside the sexier digital…
This is a nice and easy framework to use when you find yourself needing to do a quick service discovery to find out some basic details about a service and how it can be transformed. The point at which you…
A while ago I shared a post with a template showing how you can take a capability-based approach to picking technology by focusing on user needs. There has been a fair bit of interest in it since it was published,…
A while ago I shared a post with a template showing how you can take a capability-based approach to picking technology by focusing on user needs. There has been a fair bit of interest in it since it was published,…
I’ve started up a new site recently, which I’ve called SensibleTech. The aim is to share the stuff I’ve learned over the last decade or so of doing digital in public services. I reckon most of the things that are…
Something that I have found helps an awful lot is having a simple way to match identified user needs with the technology capabilities needed to meet them. It helps in two main ways: by encouraging people to consider the user…