Be opinionated

To make things happen, it helps if you have opinions. Apple are a great example of a company that has opinions. They express those opinions in their products, and like most opinions, some people don’t like them – but that’s…

The soul of a new iPhone

So I got my new iPhone 6 on Friday – don’t judge me, I was due an upgrade anyway – and have been using it all weekend. Here are some early thoughts. 1. The size – it’s a bit too…

Change is hard

It isn’t said enough, I don’t think, that change – particularly in big organisations – is hard. Really hard! If it wasn’t, it would be happening all the time. At events there are regularly discussions that go on along the…

Just what is digital, exactly?

I’ve seen a few comments bouncing about Twitter and other places debating the meaning of the word digital, and why it hasn’t caught on in some places at all. I’ve also seen some people saying that ‘digital’ is an unhelpful…

Get rid of friction

If you want to get people to use your service, get rid of the friction. This really hit home with me the other week, at an event I attended as part of my work at the Department of Health, which…

Digital transformation

The term digital transformation is being bandied about rather a lot at the moment. That’s fine – people often argue about words and phrases and what they mean and whether they are helpful. Usually they aren’t perfect but do a…