An online notebook
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An online notebook
There’s an increasing amount of talk in digital circles about low code. These are systems for building systems: ways of using simple drag and drop interfaces to build out workflows and databases to deliver business processes. Some low code platforms…
We create almost everything on the internet, but we control almost none of it. Original:
When the policy is broken, the service fails. And when the service fails, trust in the institution providing the service diminishes. More often that not, high-profile breakdowns are seized upon as a failures of technology or implementation. The truth is…
Bezos’ letters make splendid material for a Business School course on Strategy and Communication. A caveat applies, however. Most of the strategies and practices advocated by Amazon’s founder have broad applicability, but a central mystery remains: Bezos himself, his combination…
user’s point of view – from the very beginning of how users become aware the service exists, to the very end of them leaving it. But what makes service design different from just thinking about the user journey, is also…
…we sort of are a legacy of the original spirit of the web, and that’s very much what the Wikimedia Foundation was created to do — to ensure that Wikipedia was preserved as a nonprofit entity, with respect for community governance, and…
Much of the value of commissioning, I believe, is that it is an emerging field — not yet fully formed and devoid of inspiration. Yet there is much commissioning practice and activity out there. Original:
Successful digital transformation in the public sector requires a significant shift in mind set from all employees to generate the best possible return for citizens. Councils also need to work together to generate ideas and platforms, which can then be…
At the end of the day, use the Spotify model as an inspiration for what’s possible when you spend time and attention developing your own operating system — not as a model for what your own system may end up looking like.…
Great short-ish summary of the rise of aggregating platforms like Google, Facebook and Amazon from the ever-insightful Ben Thompson: