LINK: “Making public policy in the digital age”

When the policy is broken, the service fails. And when the service fails, trust in the institution providing the service diminishes. More often that not, high-profile breakdowns are seized upon as a failures of technology or implementation. The truth is that policy is often the culprit.

Original: https://medium.com/digitalhks/making-public-policy-in-the-digital-age-1900a248578c

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