LINK: “Making public policy in the digital age”

When the policy is broken, the service fails. And when the service fails, trust in the institution providing the service diminishes. More often that not, high-profile breakdowns are seized upon as a failures of technology or implementation. The truth is that policy is often the culprit.

Original: https://medium.com/digitalhks/making-public-policy-in-the-digital-age-1900a248578c

Published by

Dave Briggs

Head of Digital Operations at Croydon Council. Follow me on Twitter @davebriggs.

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