An online notebook
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An online notebook
Yesterday [Rob Miller] joined a large group of people whose idea of the best way to spend a beautiful sunny Saturday was to gather together in London’s City Hall and discuss ideas for ways that London can get the most…
With the particular needs of healthcare users and NHS having a strong, trusted brand, we’re noticing more and more that we need to go beyond the GDS standard and define our own universal method. Original:
While there are some great pockets of work taking place to deliver better public services, the UK government’s overall attempts at technology-enabled, or “e-government” or “digital”, reform appear to be struggling to achieve and sustain the benefits promised at the…
I’ve banged on about this before, but then that’s because I think it is pretty important. To quickly recap – digital civic infrastructure is an idea I have been thinking about for some time as a means through which local…
There’s a knotty systemic and cost problem with local authorities and other public service organisations delivering essentially the same core services in different parts of the country. We all recognise that we are often doing the same thing, but we…
I recently went through the rather painful process of applying for a senior digital transformation role in local government and not getting it. I might write in more detail at some point about it all, but right now I am…
Digital – as a word – is broken. We have slapped it onto the front of two many old world applications in an attempt to normalise and ‘make safe’ new concepts that at this point saying something is digital is…
To help us understand the ‘as is’ in more detail we’ve gathered insights from available data and call centre staff, tested how easy it is for users to find things on the site and identified some key gaps in understanding…
You want people to use your digital service. You want best value for money when you buy or build new digital services. Here are 10 steps to success. Original:
One thing that has been taking up quite a bit of my attention lately is how, in the real world, an organisation can do the kind or big picture, strategic transformation that’s almost certainly needed whilst making progress on what…