An online notebook
An online notebook
I recently went through the rather painful process of applying for a senior digital transformation role in local government and not getting it. I might write in more detail at some point about it all, but right now I am…
Digital – as a word – is broken. We have slapped it onto the front of two many old world applications in an attempt to normalise and ‘make safe’ new concepts that at this point saying something is digital is…
To help us understand the ‘as is’ in more detail we’ve gathered insights from available data and call centre staff, tested how easy it is for users to find things on the site and identified some key gaps in understanding…
You want people to use your digital service. You want best value for money when you buy or build new digital services. Here are 10 steps to success. Original:
One thing that has been taking up quite a bit of my attention lately is how, in the real world, an organisation can do the kind or big picture, strategic transformation that’s almost certainly needed whilst making progress on what…
Original post from Salman Chaudhri, FutureGov …a different, more nuanced approach to authentication can save councils money in the long run. By focusing on making the transactions that apply to most people as seamless as possible, it can help to…
I was asked this morning for the two main blockers to progress in the various attempts at technology enabled change over the years, whether titled e-government or digital transformation. Here’s what I came up with – it would be interesting…
Five for Friday took a little break for a month or so while I settled into my new job(s). If I’m honest, I am still not completely settled – it takes time getting used to a little portfolio having concentrated…
A tweet from Simon Wardley made me chuckle this week: It stung a bit too – after all, I started out being someone promoting social media in government, and now here I am banging on about IT and transformation.…
I took a week off doing this last week – the shame! – so apologies for that*. A good crop this time round though. Enjoy! Tom Steinberg asks Why even bother with a user centred, digital government? and it’s a…