An online notebook
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An online notebook
Digital – as a word – is broken. We have slapped it onto the front of two many old world applications in an attempt to normalise and ‘make safe’ new concepts that at this point saying something is digital is…
To help us understand the ‘as is’ in more detail we’ve gathered insights from available data and call centre staff, tested how easy it is for users to find things on the site and identified some key gaps in understanding…
You want people to use your digital service. You want best value for money when you buy or build new digital services. Here are 10 steps to success. Original:
One thing that has been taking up quite a bit of my attention lately is how, in the real world, an organisation can do the kind or big picture, strategic transformation that’s almost certainly needed whilst making progress on what…
Original post from Salman Chaudhri, FutureGov …a different, more nuanced approach to authentication can save councils money in the long run. By focusing on making the transactions that apply to most people as seamless as possible, it can help to…
I was asked this morning for the two main blockers to progress in the various attempts at technology enabled change over the years, whether titled e-government or digital transformation. Here’s what I came up with – it would be interesting…
Five for Friday took a little break for a month or so while I settled into my new job(s). If I’m honest, I am still not completely settled – it takes time getting used to a little portfolio having concentrated…
A tweet from Simon Wardley made me chuckle this week: It stung a bit too – after all, I started out being someone promoting social media in government, and now here I am banging on about IT and transformation.…
I took a week off doing this last week – the shame! – so apologies for that*. A good crop this time round though. Enjoy! Tom Steinberg asks Why even bother with a user centred, digital government? and it’s a…
While you wonder where on earth the sun has gone (and I don't mean from the accurate depiction of the solar system above) here are some interesting things to read. There are many tech roles going at Guildford Borough Council…
The end of the week and time to do some more linkery. Hope you enjoy them, and don’t forget to pass them along to anybody who might benefit. Digital Delivery Manager – my old team at Adur & Worthing are recruiting…
Not sure anything in tech world can match politics right now for interestingness, but here goes… Tandridge Council are recruiting a Technology Implementation Manager. Details here. What a digital organisation looks like – smart stuff from Janet Hughes. Answer =…
We are fairly aggressively targeting a platform approach to service design and delivery at Adur and Worthing. Summing this up is the vision statement in our (still developing) strategy is: “To use our expertise and platforms to help the people,…
The Government Digital Service has released a big list defining the skills needed for transformation. It’s certainly comprehensive. It’s fair to say that it is more a list of skills that people need rather than the details of what goes…
There was a debate raging late last week about the needs of digital in local government (again). I wrote up some thoughts to share with everyone – I was feeling somewhat limited by the 140 character confines of Twitter –…
I’ve done a fair bit of councillor training on digital in the past. Every time it focuses on social media, digital engagement and how members can use the web to interact with the public. It usually goes away, people have…
I’ve seen a few comments bouncing about Twitter and other places debating the meaning of the word digital, and why it hasn’t caught on in some places at all. I’ve also seen some people saying that ‘digital’ is an unhelpful…
I spend a lot of my time at the moment talking about digital capability. To my mind, this means the ability of people throughout an organisation to make the most of the opportunities offered by digital technology. Capability is less…
I find this stuff so you don’t have to: The power of technology for learning and why creating together is better | Helen Milner Barcamp NotForProfits | dxw (I’ll be there representing @tasksquadhq) Digital local government: a future in Google…
Five for Friday is WorkSmart’s weekly roundup of interesting stuff from the week’s reading. About change, defaults and disruption – “large organisations are racing against start-ups to stay relevant”. Great stuff from Anne McCrossan Creating a minimum viable product using…