An online notebook
Here’s the recording of the workshop I ran earlier today on using a process and template to help match user needs to technology capabilities. We worked through the example of an intranet and there was lots of interesting discussions as everyone chipped in through the session. 🖥️ View and download the slides 📄 View and … Keep reading
LocalGovDrupal is an open source implementation of the classic Drupal content management system hat has been developed by councils for councils, with the help of some funding from MHCLG. It is, by my reckoning, the best example I have seen of open source use in local government, largely because councils are contributing to the project … Keep reading
This is a nice and easy framework to use when you find yourself needing to do a quick service discovery to find out some basic details about a service and how it can be transformed. The point at which you might want to use this is right at the start of your digital work, when … Keep reading
A while ago I shared a post with a template showing how you can take a capability-based approach to picking technology by focusing on user needs. There has been a fair bit of interest in it since it was published, so I thought it might be useful to run a short online workshop running through … Keep reading
Personas are a great place to start with user centred design, particularly if the whole practice is new to your organisation. This is because they can provide a quick and cheap way of ensuring your project puts the different types of user at the heart of your service design process. Personas are fictional representations of … Keep reading