Month: August 2011

Social Media for Emergency Planning & Resilience

A quick plug of this great workshop being delivered through the Public Sector Web Network (about which I will shortly have some very exciting news!).

Social Media for Emergency Planning & Resilience

Thursday 22nd September 2011, Park Plaza Hotel, Leeds

This workshop is aimed at all Category 1 Responders as identified in the Civil Contingencies Act 2004 which includes the usual “blue-light” emergency services as well as others:

  • Police forces, including the British Transport Police
  • Fire services
  • Emergency medical services in the United Kingdom
  • HM Coastguard
  • Local authorities
  • Port Health Authorities
  • Primary Care Trusts, Acute Trusts, Foundation Trusts (and Welsh equivalents), Health Protection Agency
  • Environment Agency and the Scottish Environment Protection Agency

A category one responder or other organisation planning for major incidents should:

  • have the capacity to process between 3,000-20,000 items of social media traffic per day during the response phase of an emergency *routinely monitor social media for operational data and potentially for triggers for emergency response
  • understand the potential of the global online community in emergency response
  • understand the implications of online culture in managing an emergency.

This workshop will help attendees to not only maximise the benefit of situational intelligence but also manage social media flows robustly and warn and inform the public effectively.

Please contact Nick Hill at nick@publicsectorforums.co.uk to reserve a delegate place!

Workshop Facilitator: Ben Proctor 

Ben has a background in Public Relations, Information Technology and Emergency Planning. In 2008 he saw that emergency response and crisis communications were going to be strongly affected by developments in mobile and online technology so he set up Likeaword to become a centre of expertise in digital skills for emergencies. Ben is based in Shropshire, UK but works across the country with category one responders and other organisations looking to manage their response to emergencies. He works with emergency planning and business continuity professionals as well as with corporate communication specialists.

Agenda

1 Welcome and introduction

2 Check we’re all on the same page

  • quick summary of civil contingency arrangements, the roles and responsibilities of responders and individuals within responders
  • quick round up of social media, related online technology, and relevant mobile technology
  • introduce an emergency scenarios to be explored during the day as a desktop exercise

3 Use of social media for warning and informing the public

Social media offers responders a simple, low cost broadcast medium and many responders have begun to use it in this way

  • case studies of effective uses of the technology
  • discussion on strengths and weaknesses of the technology and the risks inherent in its use including discussion of the implications of power and telecoms failure
  • discussion on how social media for warning and informing can be integrated into emergency plans
  • run desktop exercise to examine how social media for warning and informing could be introduced into management

Lunch

4 Managing feedback in the social media space

Social media allows all individuals and organisations access to the same simple, low-cost broadcast medium. Individuals may ask for clarification, they may challenge or may spread rumours or contrary information.

  • case studies of effective uses of the technology
  • discussion on strengths, weaknesses and risks of various approaches (passive, reactive, proactive)
  • discussion on integration into emergency plans
  • discussion on the training and exercising implications of effective management of feedback
  • re-run desktop exercise with new injects to model social media feedback

5 Working with the online community

Social media and online technology gives responders potential access to a worldwide community of relevant skills. This section will introduce the topic.

  • case studies and examples of interesting and effective community engagement in emergencies (and independet community response)
  • discussion on the implications for responders

6 Wrap up

  • re-cap over the day’s learning
  • opportunity to cover points that may have been missed
  • some suggestions for further reading and discussion

Address:
Park Plaza Hotel
Boar Lane, City Square
Leeds
LS1 5NS
Map and Directions

Start Time: 9:30 am
End Time: 4:30 pm

Price: £200.00 + £40.00 Surcharge

Please contact Nick Hill at nick@publicsectorforums.co.uk to reserve a delegate place!

The Learning Pool Community Day – 14 September

I’ll be joining my good friends at Learning Pool on the 14th September in celebrating their Community Day – where the UK’s biggest public sector online learning community will be coming to life.

The packed agenda features plenty of reasons to sign up for a place, if you haven’t already.

Keynote presentations from Dr Andrew Learner of iESE and Dean Shoesmith, President of the PPMA are followed by interactive seminars on topics as diverse as engaging people with e-learning, measuring return on investment and making the best use of emerging technology (I’m helping out with that one).

The day will be rounded off with the Learning Pool Customer of the Year Awards, which are always good fun – and I’m sure the party will carry on afterwards too.

Five more reasons to attend:

  1. Cement relationships
  2. Get ideas for your own practical initiatives
  3. Hear about best practice and benchmark with your peers
  4. Receive free expert guidance and useful tips
  5. Take away strategies you can implement immediately

So, with just a handful of places left, sign up now!

“Kids today need a licence to tinker”

Nice article by John Naughton on the state of IT education in schools:

What is happening is that the national curriculum’s worthy aspirations to educate pupils about ICT are transmuted at the chalkface into teaching kids to use Microsoft software. Our children are mostly getting ICT training rather than ICT education.

And if you can’t see the difference, try this simple thought-experiment: replace “ICT” with “sex” and see which you’d prefer in that context: education or training?

How we got to this ridiculous state of affairs is a long story. It’s partly about how education departments, like generals, are always preparing for the last war. Thus, while we’re moving into a post-PC age, our ICT curriculum is firmly rooted in the desktop computer running Microsoft Windows. It’s also partly about the technophobia of teachers, local councillors and officials. But it’s mainly about the chronic mismatch between the glacial pace of curriculum change in a print-based culture, and the rate of change in the technology.

Consumer IT Resets the Baseline for Corporate IT

Good stuff from Michael Coté:

In moving to a BigCo job you quickly notice how different life behind the firewall is when it comes to IT. You’re often more limited than empowered. The advances in consumer IT (things like Facebook and GMail) often have created better IT than corporations provide their employees. For well over a decade, corporate IT has been chasing the old mandate of risk management through hyper-control. In the meantime, consumer IT has shot past the old bulwark of the IT department when it comes to ease of use, functionality innovations, and the resulting leaps in productivity. Consumer IT has set a new baseline for what knowledge workers need to be most effective and most corporate IT has fallen well below that line.

Who retweeted you?

I didn’t know you could do this. Maybe you don’t either, so I’ll share it.

How do you find out which of your tweets have been retweeted, and by who? Turns out, by looking on the Twitter website!

First, go to twitter.com and log in. Then click the little ‘Retweets’ tab just under the updates box. Should look a little like this:

Retweet tab

Click on ‘Your Tweets, retweeted’, as per the arrow.

You’ll see a list of all your tweets that others have retweeted. Cool!

If you then hover over one, and click, a detail pane should pop up, giving info on exactly who retweeted you. Click the image below to make it bigger, if you need to.

Retweet details

So now you know.

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