I’m looking forward to CommsCamp14 in a week’s time, and have pitched a couple of session ideas on the event’s Ideascale site:
What does user centred comms look like? Who actually is the customer? How do we find out what they want to know and how they want to know it?
A session on online community management – what it is, how to do it well, and where it fits in the public sector comms kitbag of skills.
If you’re interested in either of these topics, please go and vote for them!