An online notebook
user’s point of view – from the very beginning of how users become aware the service exists, to the very end of them leaving it. But what makes service design different from just thinking about the user journey, is also the need to design the service from front to back. Original: http://transformation.blog.nhs.uk/Servicedesign
…we sort of are a legacy of the original spirit of the web, and that’s very much what the Wikimedia Foundation was created to do — to ensure that Wikipedia was preserved as a nonprofit entity, with respect for community governance, and in the public interest and in the public spirit. Original: https://medium.com/new-york-magazine/there-is-no-public-internet-and-we-are-the-closest-thing-to-it-54aa63adc2e2
Much of the value of commissioning, I believe, is that it is an emerging field — not yet fully formed and devoid of inspiration. Yet there is much commissioning practice and activity out there. Original: https://medium.com/@antlerboy/what-is-commissioning-c77b5983bc12
Successful digital transformation in the public sector requires a significant shift in mind set from all employees to generate the best possible return for citizens. Councils also need to work together to generate ideas and platforms, which can then be shared across local government. Original: https://government.diginomica.com/2018/04/23/cdo-scottish-local-government-digital-office-martyn-wallace-creating-shareable-platforms-local-government/
At the end of the day, use the Spotify model as an inspiration for what’s possible when you spend time and attention developing your own operating system — not as a model for what your own system may end up looking like. Design, test, and evolve your own model as inclusively as possible. Don’t do a big-bang … Keep reading