An online notebook
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An online notebook
user’s point of view – from the very beginning of how users become aware the service exists, to the very end of them leaving it. But what makes service design different from just thinking about the user journey, is also…
…we sort of are a legacy of the original spirit of the web, and that’s very much what the Wikimedia Foundation was created to do — to ensure that Wikipedia was preserved as a nonprofit entity, with respect for community governance, and…
Much of the value of commissioning, I believe, is that it is an emerging field — not yet fully formed and devoid of inspiration. Yet there is much commissioning practice and activity out there. Original:
Successful digital transformation in the public sector requires a significant shift in mind set from all employees to generate the best possible return for citizens. Councils also need to work together to generate ideas and platforms, which can then be…
At the end of the day, use the Spotify model as an inspiration for what’s possible when you spend time and attention developing your own operating system — not as a model for what your own system may end up looking like.…
Great short-ish summary of the rise of aggregating platforms like Google, Facebook and Amazon from the ever-insightful Ben Thompson:
There’s loads of great digital transformation nuggets in here, from Coté.
A top-tier Android phone can cost upwards of a thousand dollars, and for that money, you’ll get some amazing features. It will have a stellar screen, top-flight camera, gobs of storage, and an absolutely atrocious texting experience. Original:
These products have come to be called ‘social media,’ but that’s not what Flickr was. Flickr was an online community. The reason they started calling it social media is because you can sell media. You can sell column inches, you…
Yesterday [Rob Miller] joined a large group of people whose idea of the best way to spend a beautiful sunny Saturday was to gather together in London’s City Hall and discuss ideas for ways that London can get the most…