The movement to modernize government technology has been focused on the delivery of government services using modern technology and best practices. But that is only half the solution; now we must also learn to drive policy and operations around delivery and users, and complete the feedback circuit. Only then can we effectively achieve the goals government policies intend.
Original: https://medium.com/code-for-america/delivery-driven-government-67e698c57c7b?source=userActivityShare-2e5276a56569-1527862195