LINK: “What’s happening with the service standard?”

We first talked about updating the service standard around a year ago. Since then, we’ve talked to hundreds of people in central and local government.

It’s still a work in progress, but we think we’re getting close to a final draft which supports the government’s ambition to deliver joined up, end to end services that meet user needs. So we thought it would be useful to provide some details about the direction it’s going in.

Original: https://gds.blog.gov.uk/2018/09/12/whats-happening-with-the-service-standard/

LINK: “Salesforce adds low-code tools so everyone can automate their CRM workflow”

Probably the most important aspect of the new tools announced today is that they are based on the Lightning Design System, and so form part of the entire landscape of tools used to build Salesforce CRM applications. In earlier generations of the Salesforce platform, people often came up against what insiders used to call a ‘declarative cliff’, where they would come up against one small element that couldn’t be done via point-and-click, and then the whole process would have to be coded from scratch. Because the new tools are part of a single platform, the objects and process flows they create can be fine-tuned in Lightning App Builder, or handed over to a developer for more in-depth coding as required.

Original: https://diginomica.com/2018/09/13/salesforce-adds-low-code-tools-everyone-automate-crm-workflow/

LINK: “The Importance of Product Management in Government”

…the approach taken to build and deliver digital products needs to evolve to take advantage of modern software development methods including agile iterative development, human centered design, and continuous delivery. Despite fancy design labs and alleged “digital transformation” capabilities, most vendors and government agencies continue to deliver digital products using traditional project management and waterfall development methods.

Original: https://medium.com/the-u-s-digital-service/the-importance-of-product-management-in-government-b59933d01874